Federal HR SME - End-to-End Operations Leader

Golden Key Group; Landover (MD); On-site; USD 110,000 - 160,000; Full time

Job summary

Golden Key Group in the United States seeks an End to End Federal HR SME to advise multiple HR service delivery teams and support customer needs. The role requires Public Trust eligibility and deep Federal HR process knowledge to guide payroll, benefits, and personnel functions.

The candidate will lead continuous improvement efforts, provide technical HRIS support, and mentor teams delivering Federal HR services, coordinating across operations to enhance KPI/SLA reporting and quality control.

Qualifications

• Twelve (12) years of Federal HR experience, including 5+ years of hands-on experience with Federal HR Systems such as NFC or HRConnect
• Expert level understanding of core HR processes (PAR, Payroll, Benefits) in Federal HR space
• Knowledge of Federal HR policies and rules (OPM standards, GPPA)

Responsibilities

• Provide program guidance and functional direction over personnel, payroll, and benefits functions
• Lead processes for continuous improvement of customer experience (case, quality management, workforce planning, recruiting, coaching and training)
• Provide expert technical assistance on HR automated information systems
• Analyze and resolve complex problems to determine standard way ahead
• Mentor teams delivering Federal Human Resource support
• Coordinate across operations to support reporting insight (KPIs/SLA/OLA) and other needs
• Oversee CI to remove manual processing and improve quality
• Other duties as assigned

Job description

Golden Key Group in the United States seeks an End to End Federal HR SME to advise multiple HR service delivery teams and support customer needs. The role requires Public Trust eligibility and deep Federal HR process knowledge to guide payroll, benefits, and personnel functions.

The candidate will lead continuous improvement efforts, provide technical HRIS support, and mentor teams delivering Federal HR services, coordinating across operations to enhance KPI/SLA reporting and quality control.