End to End Federal HR SME

Golden Key Group; Landover (MD); On-site; USD 110,000 - 160,000; Full time

Job summary

Golden Key Group in the United States seeks an End to End Federal HR SME to advise multiple HR service delivery teams and support customer needs. The role requires Public Trust eligibility and deep Federal HR process knowledge to guide payroll, benefits, and personnel functions.

The candidate will lead continuous improvement efforts, provide technical HRIS support, and mentor teams delivering Federal HR services, coordinating across operations to enhance KPI/SLA reporting and quality control.

Qualifications

• Twelve (12) years of Federal HR experience, including 5+ years of hands-on experience with Federal HR Systems such as NFC or HRConnect
• Expert level understanding of core HR processes (PAR, Payroll, Benefits) in Federal HR space
• Knowledge of Federal HR policies and rules (OPM standards, GPPA)

Responsibilities

• Provide program guidance and functional direction over personnel, payroll, and benefits functions
• Lead processes for continuous improvement of customer experience (case, quality management, workforce planning, recruiting, coaching and training)
• Provide expert technical assistance on HR automated information systems
• Analyze and resolve complex problems to determine standard way ahead
• Mentor teams delivering Federal Human Resource support
• Coordinate across operations to support reporting insight (KPIs/SLA/OLA) and other needs
• Oversee CI to remove manual processing and improve quality
• Other duties as assigned

Job description

End to End Federal HR SME

Type: Full Time

Location: US-MD-Landover

Clearance: Obtain Public Trust

About GKG

With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002.

Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise. We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.

Overview

The End-to-End Federal HR SME will serve as an expert to advise multiple HR service delivery teams as to the best means for supporting customer needs. Able to meet requirements for a Public Trust clearance upon hire

Responsibilities

• Responsible for providing program guidance and functional direction over various personnel, payroll, and benefits functions
• Provides leadership of processes for the continuous improvement of the customer experience with an emphasis on customer case, quality management, workforce planning, recruiting, coaching and training
• Provides expert technical assistance on HR automated information systems
• Responsible for analyzing and resolving complex problems encountered by teams within the program to determine a standard way ahead
• Provide leadership and mentor teams of people providing Federal Human Resource support
• Coordinate across multiple operations/teams to add and support reporting insight (including best practices for KPI/SLA/OLA) and other needs
• Oversee the implementation of continuous improvement with the end goal of removing manual processing or increasing quality control allowing the entire operation team to focus on other activities that drive value to customer
• Other duties as assigned.

Qualifications

• Must meet requirements for a Public Trust clearance upon hire
• Twelve (12) years of Federal HR experience, including 5+ years of hands‑on experience with Federal HR Systems such as NFC or other equivalent Federal systems and HRConnect or other Federal equivalent
• Expert level understanding of core HR processes, including PAR, Payroll, and Benefits processes within the Federal HR space
• Must have a deep knowledge of and expertise in Federal HR policies and rules and regulations, such as OPM standards and GPPA, and the ability to interpret and apply policies appropriately
• Establishes and maintains positive working relationships with others, both internally and externally, to achieve the goals of the organization
• Works cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
• Must anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters

Certifications

None Noted