Federal Deployment Strategist (TS/SCI)

Kaizen; New York (NY); Hybride; USD 140 000 - 190 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

One Medical membership

401(k) with company match

Parental leave

Unlimited PTO

Office stipends

Résumé du poste

Kaizen is seeking an experienced deployment professional to own the full implementation journey for federal customers, from scoping to post-launch support. You will work in classified environments, coordinating with engineering to ensure deployments align with agency operations and data-handling constraints.

Ideal candidates bring 3+ years in SaaS implementation or related delivery roles, strong API/data-model fluency, and a bias toward hands-on execution during deployments.

Qualifications

• 3+ years in SaaS implementation, onboarding, solutions engineering, or a product-adjacent delivery role.
• Technical fluency: APIs, data models, and system configurations.
• Experience translating customer requirements into implementation plans and technical workflows, not just a status tracker.
• Comfort operating inside classified or otherwise accredited environments, or a clear ability to pick up new compliance and data-handling constraints fast.
• A bias toward action: you’d rather build the process while running the deployment than wait for someone to hand you one.

Responsabilités

• Own end-to-end federal implementations: discovery, scoping, configuration, data migration, integrations, training, go-live, and post-launch support.
• Lead onboarding for agency stakeholders and career staff, translating what they actually need into a rollout plan that survives contact with a live agency.
• Work inside classification and data-handling constraints as a design input, not an obstacle, coordinating closely with engineering on what can be built and how.
• Translate patterns from the field back to Product and Engineering: edge cases, workflow gaps, and the things agencies never put in the RFP but need on day one.
• Act as the connective tissue between customer-facing implementation and the engineers building, so what ships matches what was promised.
• Build the playbooks, templates, and internal documentation that make the next federal deployment faster than this one.
• Guide public sector partners through the actual change management of replacing a legacy system, not just the technical cutover.

Connaissances

SaaS implementations

Stakeholder management

APIs and data models

Technical communication

Compliance awareness

Outils

APIs

System configurations

Description du poste

Kaizen is seeking an experienced deployment professional to own the full implementation journey for federal customers, from scoping to post-launch support. You will work in classified environments, coordinating with engineering to ensure deployments align with agency operations and data-handling constraints.

Ideal candidates bring 3+ years in SaaS implementation or related delivery roles, strong API/data-model fluency, and a bias toward hands-on execution during deployments.