Federal Customer Success Manager – Cybersecurity

Bugcrowd Inc.; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Bugcrowd Inc. is seeking a Customer Experience Manager – Federal to own a portfolio of Federal and State and Local accounts, guiding onboarding, adoption, renewal, and expansion.

You will serve as the primary customer advocate across the lifecycle and partner with Sales, Solutions Engineering, Operations, Product, Security, and Professional Services to drive outcomes. You will develop deep knowledge of each customer’s mission and cybersecurity priorities, build multi-threaded relationships, and

Qualifications

• 3+ years in customer-facing roles within cybersecurity or SaaS.
• Federal government/DoD experience preferred.

Responsibilities

• Own a portfolio of Federal customers and develop trusted relationships with key technical, security, program, procurement, and executive stakeholders.
• Serve as the primary customer advocate and point of contact throughout the customer lifecycle.
• Develop a deep understanding of each customer's mission, cybersecurity strategy, organizational structure, and priorities.
• Build multi-threaded relationships across customer organizations to strengthen partnerships and reduce renewal risk.
• Develop and execute customer success plans aligned to Federal customer objectives and cybersecurity priorities.
• Drive adoption and utilization of Bugcrowd products and services to ensure customers realize measurable value.
• Conduct regular business reviews and executive-level conversations focused on outcomes, program performance, and strategic priorities.
• Ensure comprehensive oversight of account health, user adoption metrics, and any emerging risks to the partnership.

Skills

Customer success

Account management

Cybersecurity

SaaS

Federal government experience

Job description

Bugcrowd Inc. is seeking a Customer Experience Manager – Federal to own a portfolio of Federal and State and Local accounts, guiding onboarding, adoption, renewal, and expansion.

You will serve as the primary customer advocate across the lifecycle and partner with Sales, Solutions Engineering, Operations, Product, Security, and Professional Services to drive outcomes. You will develop deep knowledge of each customer’s mission and cybersecurity priorities, build multi-threaded relationships, and