Federal Customer Success Lead – Identity & Security

1Kosmos; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

1Kosmos is seeking a Customer Success Manager (CSM) to join our team focused on the federal government sector. This role is vital for adoption, engagement, and value realization for public sector agencies using the 1Kosmos platform. As CSM, you will collaborate with federal stakeholders to deliver exceptional onboarding and support.

The position is a 6-month contract with a potential transition to a full-time role based on performance. Ideal candidates have strong communication skills and experience in customer success or program management within federal environments.

Qualifications

• 3-7 years of experience in Customer Success or Program Management.
• Experience with U.S. federal agencies either directly or as a vendor.
• Strong communication skills with technical and non-technical stakeholders.

Responsibilities

• Own post-sales relationships with federal customers.
• Drive user engagement and manage onboarding projects.
• Serve as the point of contact for federal agency stakeholders.

Skills

Customer Success Management

Relationship Building

Federal Account Management

Project Management

Identity/Security Concepts

Job description

1Kosmos is seeking a Customer Success Manager (CSM) to join our team focused on the federal government sector. This role is vital for adoption, engagement, and value realization for public sector agencies using the 1Kosmos platform. As CSM, you will collaborate with federal stakeholders to deliver exceptional onboarding and support.

The position is a 6-month contract with a potential transition to a full-time role based on performance. Ideal candidates have strong communication skills and experience in customer success or program management within federal environments.