Federal CS Engineer - Networking & Security

Forward Networks; Virginia; On-site; USD 190,000 - 240,000; Full time

Job summary

Forward Networks is seeking a Customer Success Engineer for our Federal team to provide world-class post-sales technical leadership to our government and enterprise clients.

You will own post-sales issues, guide adoption of Forward Networks Platform, collaborate with Product, Engineering, Sales, Marketing, and travel up to 10%.

Ideal candidates have 5+ years of customer-facing post-sales engineering, TS/SCI w/ CI poly clearance, and a BS in CS.

Qualifications

• B.S. Computer Science or equivalent educational experience.
• TS/SCI w/ a CI Poly Clearance Required.
• 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies.

Responsibilities

• Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
• Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
• Walking customers through the various stages of adoption with Forward Networks Platform
• Working directly with our internal Product Management, Engineering, Sales and Marketing teams.
• Some travel to customer locations (<10%).

Skills

Network & security fundamentals

Verbal & written communications

Analytical & problem solving

Education

B.S. Computer Science or equivalent

Tools

Vendor networking platforms (A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto)

Job description

Forward Networks is seeking a Customer Success Engineer for our Federal team to provide world-class post-sales technical leadership to our government and enterprise clients.

You will own post-sales issues, guide adoption of Forward Networks Platform, collaborate with Product, Engineering, Sales, Marketing, and travel up to 10%.

Ideal candidates have 5+ years of customer-facing post-sales engineering, TS/SCI w/ CI poly clearance, and a BS in CS.