Customer Success Engineer

Forward Networks; United States; Remote; USD 165,000 - 190,000; Full time

Benefits offered by this job

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Job summary

Forward Networks is seeking a Customer Success Engineer for its Enterprise team. You will deliver world-class post-sales technical leadership to a diverse client base and work remotely in the NY/NJ area.

The role requires 5+ years in a customer-facing post-sales engineering capacity within networking or related software, and willingness to travel up to 10%. You will partner with Product, Engineering, Sales, and Marketing to ensure successful adoption and value realization of the Forward Platform.

Qualifications

• Bachelor or higher in Computer Science or equivalent.
• 5+ years in a customer-facing post-sales engineering role in networking or a related field.
• Willingness to travel up to 10%.

Responsibilities

• Provide world-class post-sales technical leadership to enterprise clients.
• Own post-sales technical issues and document resolution steps.
• Guide customers through adoption of Forward Platform.
• Collaborate with Product, Engineering, Sales and Marketing teams.
• Travel up to 10% as needed.

Skills

Networking fundamentals

Security fundamentals

Post-sales engineering

Communication skills

Vendor experience

Travel willingness

Education

BS Computer Science

Job description

Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment.

Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done.

Forward is looking for a Customer Success Engineer

• Do want to create a category and help build a special company?
• Join a company that has been in market 5+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.
• We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it.

What you'll do:

As a Customer Success Engineer for our Enterprise team, you will be responsible for providing world class post-sales technical leadership to our client base and will be remote in NY/NJ area.

Responsibilities:

• Providing advice and guidance as the Forwards subject matter expert to ensure successful ongoing usage and adoption of our technologies
• Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
• Walking customers through the various stages of adoption with Forwards Platform
• Working directly with our internal Product Management, Engineering, Sales and Marketing teams.
• Some travel (10%)

Requirements:

• B.S. Computer Science or equivalent educational experience
• 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise or service provider.
• Must be willing to be traveling 10%

Experience:

• Strong understanding of Networking and Security fundamentals
• Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
• Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

Highly Desired:

• One or more of the following certificates: CCIE, JNCIE or VCDX
• Experience in working for a startup company
• Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)
• Ideal candidate will be onsite at customer location in NY

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary +bonus is expected to be between $165,000/yr to $190,000/yr. The offered compensation may also include stock.