Service Coord I

Volunteers of America Texas; Abilene (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

The Service Coordinator at Volunteers of America Texas provides general social service coordination, including intake and referral services, to residents needing assistance.

Key duties include assessing needs, linking residents with community providers, developing case plans, educating clients about services, and advocating for access to housing support and related resources. The role requires strong organizational and communication skills and a willingness to work flexible hours and some travel.

Qualifications

• Bachelor's degree in Social Work or related field; two years in social service delivery preferred.
• Valid Texas driver's license with satisfactory MVR (insurability).
• Strong clerical skills including typing 30 WPM and proficiency with office machines/computers.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Provide general social service coordination including intake and referral services.
• Establish linkages with community agencies to secure services.
• Develop and maintain a directory of providers for staff and residents.
• Educate residents on services and applicant rights; advocate as needed.
• Monitor service provision and coordinate with case management and providers.

Skills

Typing 30 WPM

Oral & written communication

Independent work

Attention to detail

Public interaction

Microsoft Office

Education

Bachelor's degree in Social Work or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Description Job Summary: The Service Coordinator is responsible for providing general social service coordination (including intake) and referral services to all residents needing such assistance.

Essential Duties and Responsibilities

• May provide informal, individual assessments (i.e., evaluation of health, psychological and social needs, development of an individually tailored case plan for services and periodic reassessment of the resident's situation and needs) for a resident when such service is not available through the general community.
• Establishes linkages with all agencies and service providers in the community; shops around to determine/develop the best "deals" in service pricing, to assure individualized, flexible, and creative services for the involved resident(s).
• Sets up a directory of providers for use by both project staff and residents.
• Refers and links the residents of the project to service providers in the general community. These are, for example, case management, personal assistance, homemaker, meals-on-wheels, transportation, counseling, occasional visiting nurse, preventive health screening/wellness and legal advocacy.
• Educates residents on service availability, application procedures, client rights, etc., providing advocacy as appropriate.
• Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual.
• Manages the provision of supportive services where appropriate.
• Helps the residents build informal support networks with other residents, family and friends.
• May set up volunteer support programs with service organizations in the community.
• May provide training to project residents in the obligations of tenancy or coordinate such training.
• May educate other staff on the management team on issues related to aging in place and service coordination, to help them to better work with and assists the residents.
• Promotes an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork, and is in alignment with the organizational vision.
• Attends all required meetings and trainings.
• Mandatory attendance annually at each Volunteers of America National Conference for required housing training.
• Requires regular attendance and punctuality during the scheduled shift to perform the above essential functions.
• Performs other duties and special assignments as directed.

Other duties may be assigned.

Financial: within the scope of responsibility, adheres to budget guidelines, including expenditures, billing for services, P-Card documentation, etc.

SUPERVISORY RESPONSIBILITIES

This position does not have direct organizational supervisory responsibilities.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and outside weather conditions. The noise level in the work environment is usually moderate.

OTHER

Time commitment: 40+ hours per week.

Mandatory attendance annually at each Volunteers of America National Conference for required housing training.

Must be willing to work some evenings and weekends (flexible work scheduling to meet needs of organization/clients).

Some travel may be required both in and out of state.

Criminal and educational background check.

Must use personal (non-agency) vehicle for transportation.

If driving frequently for VOA-TX business:

• MVR background check (good driving record)
• Valid Texas driver's license
• Proof of Insurance

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must successfully complete any required training and acquire any required certifications within prescribed timeframes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires demonstrated clerical skills, including typing at 30 WPM. It requires a reasonable combination of the following skills and abilities: oral and written communication, work independently, attention to detail, dealing with public, organization and operation of office machines and computers. Ability to access sites and attend HUD training sessions.

COMPENTENCIES (Knowledge/Skills/Abilities)

Skill in the use of a personal computer and software applications (e.g. Microsoft, Word, Excel, Access, PowerPoint, etc.).

Strong organizational skills and the ability to maintain detailed records.

Ability to communicate effectively both written and verbally.

Ability to speak effectively before groups of consumers or employees of organization.

Ability to work effectively under stressful conditions.

Ability to work independently with little supervision.

Ability to exercise initiative and sound judgment and to react with discretion under varying conditions.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to recognize problems and take corrective actions as determined by agency and program policies and procedures.

Ability to define problems, collect data, establish facts and draw valid conclusions.

Ability to interact with staff members and community contacts.

Displays passion and optimism; inspires respect and trust, and treats people with respect.

Demonstrates ability to work with multi-disciplinary team.

Flexibility of scheduling work hours to meet the needs of the program.

Demonstrates high degree of integrity and ethical standards.

Upholds organizational values.

Demonstrates ability to work with multi-disciplinary team.

EDUCATION and/or EXPERIENCE

Bachelor's degree in Social Work or related field; two years in social service delivery with senior citizens and non-elderly disabled preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Texas driver's license with satisfactory MVR record (meets requirements to be insured).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.