FCA Recall Specialist

MarketSource; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Life & AD&D Insurance

Disability insurance

HSAs & DCFSA

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

MarketSource is seeking an Automotive Recall Specialist who travels within the assigned area to meet vehicle owners, educate them on recall repairs, and obtain approvals for on-site repairs. You will interact directly with customers, guiding scheduling with local dealerships while showing empathy and clear communication.

The role emphasizes building trust, handling questions, and providing solutions, with training provided and light mechanical knowledge beneficial.

Qualifications

• Minimum 1–3+ years in customer service or sales.
• Valid driver's license and reliable transportation.
• Light mechanical or tool knowledge recommended.
• Ability to work Saturdays and occasional travel.
• Strong communication and follow-up skills.
• Physical ability to enter/exit vehicles and handle objects up to 20 lbs.

Responsibilities

• Be in the field daily, meeting vehicle owners face-to-face.
• Explain why recall repairs matter and the importance of prompt action.
• Guide customers through scheduling service with local dealerships.
• Answer questions, ease concerns, and handle objections confidently.
• Track progress and conversations in real-time in company systems.
• Work independently while meeting goals and making an impact.

Skills

Customer service

Sales experience

Light mechanical knowledge

Driver's license

Independent work

Education

High School Diploma

Job description

Overview

About theRole

Do you enjoyimproving lives,workingas aself-starter,connecting with people face to face,stayingactive,anddrivingtoseveralplaces during the day?

Ifso,thisrolemightbe foryou.

As anAutomotiveRecall Specialist,you’llbeafriendly, trustedface connecting vehicle ownerswithimportant,in some cases,life-savingsafetyrepairs.You’lltravelwithinyourassignedarea,spendmostof your day on the road,visitcustomers’latest registeredaddress,educatingthemon the impact of theiropen recalls,andsecure theirapproval for you tofacilitaterepaironsite.

Thisrole is heavily focused oncustomerinteraction,where building trust, guiding conversations confidently, and providing solutions are key to success. In addition to outreach, you will perform approved, intermediate level repairs. You’ll receivespecific training; however, light mechanical and/or tool knowledge is recommended.

Responsibilities

WhatYou’llGet toDo

• Bein the fieldevery day,connectingwith vehicle owners face-to-face
• Help people understand why recall repairs matter,and why they shouldn’t wait
• Guide customers step-by-step through scheduling service with local dealerships
• Answer questions, ease concerns, and confidently handle objections
• Track your progress and conversations in our systems in real time
• Work independently while hitting goals and making a visible impact

Qualifications

What You Need

Required

• High School Diploma(orequivalent)
• Valid driver’s license + reliable transportation
• 1-3+ years of customer service/sales experience
• Light mechanical/and or tool knowledge.
• Comfortable working independently
• Ability to work Saturday and occasional travel
• Strong communication, customer service, and follow-up skills
• Physical ability to get in and out of yourvehicle, ascend and descend stairs, work in outdoor weather conditions, and move objects weighing up to twenty pounds.

PreferredQualifications

• Automotive background
• Bilingual (English/Spanish)

Additional Information

Who We Are

At MarketSource, we create connections that drive results. As a trusted sales and customer experience partner to some of the world's leading brands, we help turn strategy into action, bringing products, services, and experiences to life where they matter most.

Whether supporting customers in-store, enabling field teams, or delivering operational excellence behind the scenes, our people play a critical role in helping brands grow and succeed.

What sets MarketSource apart?

Our people and the culture we've built together.

We empower our teams to take ownership, think boldly, and make an impact. Here, your ideas are valued, your contributions are recognized, and your career growth is supported every step of the way. If you're looking for an opportunity to learn, lead, and be part of something bigger, you'll find it at MarketSource.

Learn more about ourteamathttps://www.marketsource.com/who-we-are/people-of-marketsource/

Additional Information MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [e-mail] requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only:Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.

Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.