FCA Recall Specialist

MarketSource; Mount Pleasant (TX); On-site; USD 20,664 - 30,307; Full time

Job summary

MarketSource, an Allegis Group company, seeks a Field Canvasser/Recall Specialist to manage a defined territory and close recall cases on identified vehicles using in-field visits and Salesforce documentation. You will conduct door-to-door canvassing, communicate incentives, and collaborate with local businesses to ensure timely case closures while adhering to reporting requirements and safety policies.

Strong communication, organization, and the ability to work independently in the field are

Qualifications

• High school diploma or equivalent; willingness to adhere to activity and reporting requirements.
• Proven experience interacting with customers in person, via phone, text, and email.
• Ability to work independently in the field with limited supervision and manage territory actions.
• Excellent written, verbal, and communication skills; bilingual in English/Spanish is a plus.

Responsibilities

• Conduct field canvassing, door knocks and face-to-face visits to close cases with required documentation.
• Utilize Salesforce.com Dashboard to review case assignments and closures.
• Educate consumers on recall initiatives and incentives available.
• Develop relationships with assigned businesses in designated markets and coordinate with field team.
• Document research results and update records in Salesforce.com or other databases.
• Schedule appointments and conduct follow-up calls to validate numbers and outcomes.

Skills

Customer interaction

Communication

Independent field work

Organizational skills

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

Overview

Field Canvasser/Recall SpecialistMarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world’s most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA.

Responsibilities

SummaryThe Field Canvasser/Recall Specialist will be responsible for effectively managing a territory to ensure that assigned cases pertaining to Takata airbag recalls, or other Original Equipment Manufacturers (OEM) critical initiatives assigned, are completed, or cases closed on identified targeted vehicles in their assigned geography. Essential Job Functions:

• Conduct field canvassing, “door knocks” and face-to-face visits at identified addresses to close cases with required documentation
• Utilize MarketSource Salesforce.com Dashboard to review case assignments and closures
• Subject matter expert on assigned initiative(s)
• Understand and communicate to the customer any incentives, benefits, and programs pertaining to initiatives that are available.
• Complete, upload, and record all information to specific requirements in Salesforce.com
• Utilize mapping and route optimization tools to effectively maximize productivity
• Educate consumers on the extreme importance of recall and/or initiative(s)
• Overcome hesitancy and resistance from consumers to close cases
• Develop relationships and work closely with assigned businesses in designated markets and field team members
• Contact or visit other locations as assigned
• Conduct investigative work to verify the accuracy of identified outcomes from call reports
• Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes
• Utilize available online resources to identify the location, owner, and disposition of identified target.
• Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field team
• Document results of research in Salesforce.com or another database as directed

Qualifications

Required Knowledge, Skills, and Abilities:

• Willingness to adhere to activity and reporting requirements
• Proven experience interacting with customers in person, via phone call, text, and email
• Effective communication and organization skills
• Ability to work independently in the field with limited supervision
• Ability to analyze and utilize key information to create territory action plans to achieve business objectives
• Ability to make independent decisions in the field positively impacting business objectives
• Excellent written, verbal, and communication skills
• Ability and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, business personnel, customers, and community leaders
• Strong interpersonal skills
• Ability to work a non-traditional schedule, weekends, and evenings
• Bilingual desired (English/Spanish)

Job Requirements:

• High School Diploma or equivalent
• 1+ years of work experience, industry-specific background preferred
• Must have reliable transportation to perform essential functions within an assigned geographic area
• Valid Driver’s License

Additional Job Requirements

• Frequently position self to get in and out of a vehicle
• Regularly ascend and descend stairs
• Frequently move objects weighing up to twenty pounds
• Consistently work in outdoor weather conditions

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [e-mail].

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.