FCA Recall Specialist

MarketSource; Youngstown (OH); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Transportation benefits

Job summary

MarketSource seeks an Automotive Recall Specialist to educate vehicle owners about recall repairs and coordinate scheduling with local dealerships. You will travel within your area, meet customers face-to-face, and guide them through the recall process.

This role emphasizes building trust, handling objections, and delivering on-site service with light mechanical tasks. A self-starting attitude and strong communication are essential.

Qualifications

• High School Diploma (or equivalent).
• Valid driver’s license and reliable transportation.
• 1–3+ years of customer service or sales experience.
• Light mechanical knowledge or tooling experience.
• Willing to travel and work Saturdays and some travel.

Responsibilities

• Be in the field every day, meeting vehicle owners face-to-face.
• Explain why recall repairs matter and the importance of timely service.
• Guide customers through scheduling service with local dealerships.
• Answer questions, ease concerns, and handle objections.
• Track progress and conversations in company systems in real time.
• Work independently while meeting goals and delivering impact.

Skills

Customer service

Sales experience

Driving/field visits

Independent work

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Job description

Overview

About theRole

Do you enjoyimproving lives,workingas aself-starter,connecting with people face to face,stayingactive,anddrivingtoseveralplaces during the day?

Ifso,thisrolemightbe foryou.

As anAutomotiveRecall Specialist,you’llbeafriendly, trustedface connecting vehicle ownerswithimportant,in some cases,life-savingsafetyrepairs.You’lltravelwithinyourassignedarea,spendmostof your day on the road,visitcustomers’latest registeredaddress,educatingthemon the impact of theiropen recalls,andsecure theirapproval for you tofacilitaterepaironsite.

Thisrole is heavily focused oncustomerinteraction,where building trust, guiding conversations confidently, and providing solutions are key to success. In addition to outreach, you will perform approved, intermediate level repairs. You’ll receivespecific training; however, light mechanical and/or tool knowledge is recommended.

Responsibilities

WhatYou’llGet toDo

• Bein the fieldevery day,connectingwith vehicle owners face-to-face
• Help people understand why recall repairs matter,and why they shouldn’t wait
• Guide customers step-by-step through scheduling service with local dealerships
• Answer questions, ease concerns, and confidently handle objections
• Track your progress and conversations in our systems in real time
• Work independently while hitting goals and making a visible impact

Qualifications

What You Need

Required

• High School Diploma(orequivalent)
• Valid driver’s license + reliable transportation
• 1-3+ years of customer service/sales experience
• Light mechanical/and or tool knowledge.
• Comfortable working independently
• Ability to work Saturday and occasional travel
• Strong communication, customer service, and follow-up skills
• Physical ability to get in and out of yourvehicle, ascend and descend stairs, work in outdoor weather conditions, and move objects weighing up to twenty pounds.

PreferredQualifications

• Automotive background
• Bilingual (English/Spanish)

Additional Information

Who We Are

At MarketSource, we create connections that drive results. As a trusted sales and customer experience partner to some of the world's leading brands, we help turn strategy into action, bringing products, services, and experiences to life where they matter most.

Whether supporting customers in-store, enabling field teams, or delivering operational excellence behind the scenes, our people play a critical role in helping brands grow and succeed.

What sets MarketSource apart?

Our people and the culture we've built together.

We empower our teams to take ownership, think boldly, and make an impact. Here, your ideas are valued, your contributions are recognized, and your career growth is supported every step of the way. If you're looking for an opportunity to learn, lead, and be part of something bigger, you'll find it at MarketSource.

Learn more about ourteamathttps://www.marketsource.com/who-we-are/people-of-marketsource/

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [e-mail] requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others. Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Posted Salary Range

USD $25.00 - USD $27.00 /Hr.