FBI Quality Assurance Manager (QAM)

The Bureau For International Narcotics; Winchester (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

The Bureau For International Narcotics is looking for a Quality Assurance Manager (QAM) based in Winchester, VA. The ideal candidate will oversee the contractor's Quality Control Plan to ensure compliance with quality standards and provide actionable insights to improve service delivery. The QAM will have responsibilities in tracking quality metrics, managing team performance, and ensuring overall contract success. A Bachelor's degree or equivalent experience is required, along with a Top Secret clearance.

Qualifications

• Bachelor's degree or three or more years of hands-on experience in administrative principles.
• Top Secret clearance and willingness to take a CI Poly.
• Skilled in evaluating methods to meet functional objectives.

Responsibilities

• Manage and oversee the contractor’s Quality Control Plan (QCP).
• Track and analyze quality scores from the government’s Quality Assurance Unit.
• Provide actionable recommendations for service improvement.

Skills

Quality management

Analytical skills

Communication skills

Quality Control Plans

Team leadership

Education

Bachelor's degree or equivalent experience

Job description

FBI Quality Assurance Manager (QAM)

• Location: Winchester, VA
• Remote Work: No
• Clearance: Active TS, must be willing to take a CI Poly
• Work Status: Full-Time
• Travel Requirements: None

ATSG is actively seeking candidates for a potential upcoming contract. This position is contingent upon award, and hiring decisions will be finalized once the contract is granted.

Position Description

ATSG is presently identifying candidates for a Quality Assurance Manager (QAM) in Winchester, VA. In conjunction with the contractor PM and DPM, the QAM is responsible for overseeing and managing the contractor’s QCP to ensure that all deliverables meet the established quality standards. The QAM will track and analyze quality scores provided by the government’s Quality Assurance Unit (QAU), identifying trends, areas of improvement, and potential risks. Based on these insights, the QAM will provide actionable recommendations to enhance service delivery and compliance with contract requirements. The QAM plays a critical role in continuous quality improvements and ensuring overall contract success.

Minimum Qualifications

• Bachelor's degree or three (3) or more years of hands‑on experience applying knowledge of administrative principles, practices, and techniques.
• Top Secret at time of application and willing to take a CI Poly.
• The QAM must be skilled in evaluating and developing methods to accomplish functional objectives and the ability to successfully administer the PWS objectives.
• Proven experience in quality management or quality assurance.
• Demonstrated experience in overseeing and implementing Quality Control Plans (QCP) on large-scale government contracts or complex projects.
• Demonstrated experience with tracking, analyzing, and reporting on quality metrics (such as quality scores from the government QA unit or other external assessments).
• Experience in providing training and development on quality standards and continuous improvement processes.
• Strong analytical skills to assess quality data and identify trends or areas for improvement.
• Exceptional attention to detail with the ability to identify potential quality issues before they become a problem.
• Strong communication skills, both written and verbal, with the ability to effectively communicate quality issues, corrective actions, and recommendations to government representatives.
• Experience in leading and mentoring teams, including providing guidance on quality improvement.
• Knowledge of risk management practices to mitigate potential impacts to contract performance due to quality.

Preferred Qualifications

• Previous Enterprise Vetting Center (EVC) experience is preferred.

Equal Employment Opportunity Statement

ATSG Corporation is an equal employment opportunity/affirmative action employer; our applicants and employees are protected from discrimination. Visit https://www.eeoc.gov/ for more information. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. To comply with Federal law, ATSG Corporation participates in E-Verify; successful candidates must pass the E-Verify process after hire.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. To comply with Federal law, ATSG Corporation participates in E-Verify; successful candidates must pass the E-Verify process after hire.