Fatherhood Outreach Specialist 3

Georgia Department of Revenue; Statesboro (GA); Hybrid; USD 40,000 - 49,000; Full time

Job summary

The Georgia Department of Human Services seeks a Fatherhood Outreach Specialist 3 in Statesboro, GA. The position reports to the Fatherhood Outreach Specialist Supervisor and will be housed at Ogeechee Technical College and the DCSS office in Statesboro.

Responsibilities include establishing child support orders, coordinating with agencies, and managing a caseload. A bachelor’s degree with 1 year of relevant experience is preferred; alternative qualifications are listed.

Qualifications

• Bachelor’s degree and one year of relevant experience required.
• Alternative: High school diploma/GED with three years relevant experience.
• Experience at a lower level or in a similar role may qualify.

Responsibilities

• Establishes and enforces child support obligations.
• Coordinates activities with legal, judicial and public organizations.
• Communicates with clients via telephone and email to ensure obligations are met.
• Manages a caseload to ensure timely support payments.
• Supervises other case managers or serves as a team leader when required.
• Performs other professional responsibilities as assigned by supervisor.

Skills

Critical thinking

Customer service

Oral and written comms

Leadership / supervision

Education

Bachelor’s degree + 1 year exp

High School diploma or GED + 3 years exp

Two years at Fatherhood Outreach Spc 2 or equivalent

Tools

Microsoft Office Suite

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!

Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens!

Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Fatherhood Outreach Specialist 3

Agency:

Department of Human Services

Job Requisition ID:

JR0000007173

Shift:

Day (United States of America)

Compensation Details:

$44,532.15

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia’s most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia’s vulnerable children and adults.

Start your career in public service.The DHS’ Division ofChild SupportServices (DCSS) is seekingcandidates to fillthe positionof Fatherhood Outreach Specialist 3 this position will report to the Fatherhood Outreach Specialist Supervisor.

This position is located in Statesboro, GA (Bulloch County). This is a hybrid position that will be housed at Ogeechee Technical College and the Statesboro DCSS office.

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Under broad supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations. Conducts administrative hearings. May serve as lead worker.

Job Description (General Summary): DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child’s life.

Role and Responsibilities:

• Establishes child support obligations and ensures that such obligations are met.
• Coordinates child support activities with legal, judicial and public organizations and conducts administrative hearings.
• Communicates with clients and other constituents via telephone, email correspondence and direct contact to ensure that support obligations are met.
• Manages a caseload to ensure that child support obligations are met.
• Supervises other case managers or serves as a team leader, as required.
• Performs other professional responsibilities as assigned by supervisor

Core Competencies

• Exceptional critical thinking skills, good judgement and decision-making abilities to monitor and manage a caseload to ensure that child support obligations are met
• Ability to use customer service skills to include active listening and negotiation ability
• Excellent oral, written, presentation and interpersonal skills
• Strong proficiency in the use of Microsoft Office Suite and/or standard

Preferred Skills/Qualifications

• Experience working with state, local, or federal government
• Work experience involving mentoring and coaching
• Ability to work independently
• Bachelor’s degree from an accredited college or university and one (1) year of relevant experience (such as human services or legal services case management work experience)

-or-

• High School diploma or GED and three (3) years relevant experience (such as human services or legal services case management work experience)

-or-

• Two (2) years’ experience at the lower-level Child Support Services Agent 2 (SST061) or position equivalent

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov

Employment Information:

• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rulesregardingsalary.
• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail].
• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).
• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.
• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

This position is subject to close at any time once a satisfactory applicant pool has beenidentified.

Minimum Qualifications:

High school diploma/GED and three (3) years of direct job-related experience; or two (2) years of experience at the lower level Fatherhood Outreach Spc 2 (SST101) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.