Fast Track Claims Adjuster, Auto PD

AIG; Lenexa (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Fast Track Claims Adjuster, Auto PD at AIG is a role focused on investigating, evaluating and resolving auto liability claims with emphasis on speed and customer service. The position involves collaboration with policyholders, repair facilities and vendors to achieve fair resolutions while maintaining quality and compliance.

Office-based role requiring strong communication and negotiation skills; licenses must be obtained within 6 months of hire.

Qualifications

• Bachelor's degree preferred.
• 2+ years in insurance claims, customer service, collision estimating, or related field preferred.
• Strong communication, negotiation and organizational skills.
• Ability to manage multiple priorities and work independently.
• Comfortable using claims management systems and standard business software.
• Property and casualty licenses required; must be obtained within 6 months of hire.

Responsibilities

• Investigate and manage auto physical damage claims from first notice of loss through final resolution.
• Review coverage, determine liability, and evaluate vehicle damages.
• Coordinate inspections with repair facilities, appraisers, rental vendors, and customers.
• Negotiate settlements within authority limits and document activity.
• Monitor progress to ensure timely handling and compliance with standards and regulations.
• Identify potential fraud indicators and elevate concerns when appropriate.
• Assist customers with empathy and professionalism in a fast-paced environment.

Skills

Communication skills

Negotiation

Organizational skills

Independent work

Problem solving

Decision making

Education

Bachelor's degree preferred

Tools

Claims management systems

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Fast Track Claims Adjuster, Auto PD to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Fast Track Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

The role of a Fast-Track Claim Adjuster is to investigate, evaluate and resolve first and third-party auto liability claims, and occasionally minor injury claims and low complexity general liability losses. We are seeking a motivated and detail-oriented Auto Physical Damage Claims Adjuster to investigate, evaluate, negotiate, and resolve claims. This role is ideal for someone with prior insurance, automotive, or claims experience who is looking to grow a career in claims handling. The adjuster will work directly with policyholders, claimants, repair facilities, and vendors to provide timely and fair claim resolution while delivering strong customer service.

• Investigate and manage auto physical damage claims from first notice of loss through final resolution.
• Review coverage, determine liability as applicable, and evaluate vehicle damages.
• Coordinate inspections with repair facilities, appraisers, rental vendors, and customers.
• Communicate clearly and professionally with insureds, claimants, attorneys, and internal partners.
• Review estimates, photographs, repair documentation, and total loss evaluations.
• Negotiate settlements within authority limits and document claim activity accurately.
• Monitor claim progress to ensure timely handling and compliance with company standards and state regulations.
• Identify potential fraud indicators and elevate concerns when appropriate.
• Maintain productivity, quality, and customer service expectations in a fast-paced environment.
• Assist customers through what can often be a stressful experience with empathy and professionalism.

What you will need to succeed:

• Bachelor's degree preferred.
• 2+ years of experience in insurance claims, customer service, collision estimating, or related field preferred.
• Basic understanding of automobile repair processes and vehicle damage evaluation preferred.
• Strong communication, negotiation, and organizational skills.
• Ability to manage multiple priorities and work independently.
• Comfortable using claims management systems and standard business software.
• Ability to make sound decisions and apply problem-solving skills.
• Property and casualty licenses required. Must be obtained within 6 months of hire.

Ready to take your career to the next level? We would love to hear from you!

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail] .

Functional Area:

CL - Claims

AIG Claims, Inc.

Requisition #: JR2602471

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