Auto Property Damage Adjuster (Fast Track Representative)

AIG Claims, Inc.; Lenexa (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Total Rewards Program

Bonus eligibility

Job summary

AIG’s Auto Property Damage Fast Track team invites you to join as an Auto Property Damage Adjuster (Fast Track Representative). You will investigate, evaluate and resolve first and third party auto claims, handling minor injuries and low complexity losses with thorough documentation and timely action plans.

You will deliver exceptional customer service, communicate with stakeholders, maintain diaries, and build professional credibility.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2 years previous claim handling experience preferred.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Analytical with good decision making skills.
• Strong organizational skills and detail oriented.
• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment.

Responsibilities

• Maintains high standards of customer service with prompt contact and follow up to complete investigation, damage evaluation and claim resolution.
• Conducts thorough investigation of coverage, liability and damages; documents facts and maintains evidence.
• Complies with statutory and regulatory requirements in applicable jurisdictions.
• Establishes loss and expense reserves with documented rationale; ongoing review through life of file.
• Demonstrates technical efficiency through best claim handling practices and guidelines.
• Communicates effectively with internal and external customers on claims and account issues.
• Maintains and manages a diary system to resolve assigned claim inventory.
• Property and Casualty licenses required; must be obtained within 6 months of hire.

Skills

Claim handling experience

Communication skills

Customer service

Analytical thinking

Organizational skills

Independent work

Education

Bachelor's degree or equivalent

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as an Auto Property Damage Adjuster (Fast Track Representative) to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Stewardship Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

How you will create an impact

The role of an AIG Fast Track adjuster is to investigate, evaluate and resolve first and third party auto liability claims, minor injury claims and low complexity general liability losses. This requires accurate and thorough documentation, as well as completion of resolution action plans based upon the applicable law, coverage and supporting evidence. Provides exceptional customer service and on going communication to the appropriate stake holders through the life of the claim.

Performance Objectives:

• Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance to regulatory and company standards.
• Conducts a thorough investigation of coverage, liability and damages. Must document facts and maintain evidence to support claim resolution.
• Comply with all statutory and regulatory requirements in all applicable jurisdictions.
• Establish appropriate loss and expense reserves with documented rationale. On going review of reserves required through life of file.
• Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.
• Communicates effectively with internal and external customers on claims and account issues.
• Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.
• Property and Casualty licenses required. Must be obtained within 6 months of hire.

What you'll need to succeed

• Bachelors’ degree or equivalent work experience.
• 2 years previous claim handling experience preferred.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Analytical with good decision making skills.
• Strong organizational skills and detail oriented.
• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment.

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here:

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: CL - Claims AIG Claims, Inc.

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