FAST Streaming Operations Analyst

TEGNA, Inc.; Tysons (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

TEGNA, Inc. seeks a FAST Workflow Analyst to support day-to-day operation, monitoring, troubleshooting, and distribution of live and linear content feeds for FAST platforms and streaming partners.

You will serve as a key contact between internal streaming and technology teams, local stations, FAST partners, vendors, and development teams to ensure feeds are available, correctly configured, and delivered per distribution requirements.

Qualifications

• Experience supporting broadcast, newsroom, and streaming technologies.
• Hands-on with Cuez and AWS media services.
• Knowledge of cloud and hybrid environments for media workflows.
• Familiarity with ITIL, incident management, CMDBs, and ServiceNow.
• Ability to manage multiple operational priorities in live environments.
• Strong communication translating technical issues to non-technical teams.
• Analytical, methodical problem solving across systems and workflows.

Responsibilities

• Monitor and operate FAST distribution and 24/7 streaming workflows to ensure feeds are available and delivered as scheduled.
• Troubleshoot incidents from detection to resolution across station, cloud, streaming, distribution, and partner environments.
• Onboard feeds, test/validate feeds, coordinate configuration changes with partners and vendors.
• Implement and maintain monitoring, alerting, and tools to reduce MTTR and MTTD.
• Collaborate with engineering, digital, streaming, and infrastructure teams to enhance reliability and scalability.
• Document end-to-end workflows and maintain knowledge base articles for escalation and self-service.
• Maintain inventories in CMDB/ServiceNow and support reporting and lifecycle management.
• Analyze incidents and trends to identify improvements in processes, tooling, or architecture.
• Support special projects, major events, and new technology initiatives.

Skills

Cuez

AWS Media Services

MediaConnect

MediaLive

ServiceNow

ITIL practices

CMDB

Communication

Analytical thinking

Education

College degree or equivalent

Tools

Cuez

AWS Elemental MediaConnect

AWS Elemental MediaLive

ServiceNow

Job description

TEGNA, Inc. seeks a FAST Workflow Analyst to support day-to-day operation, monitoring, troubleshooting, and distribution of live and linear content feeds for FAST platforms and streaming partners.

You will serve as a key contact between internal streaming and technology teams, local stations, FAST partners, vendors, and development teams to ensure feeds are available, correctly configured, and delivered per distribution requirements.