FAST Support Analyst

TEGNA, Inc.; Tysons (VA); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

TEGNA, Inc. seeks a FAST Workflow Analyst to support day-to-day operation, monitoring, troubleshooting, and distribution of live and linear content feeds for FAST platforms and streaming partners.

You will serve as a key contact between internal streaming and technology teams, local stations, FAST partners, vendors, and development teams to ensure feeds are available, correctly configured, and delivered per distribution requirements.

Formación

• Experience supporting broadcast, newsroom, and streaming technologies.
• Hands-on with Cuez and AWS media services.
• Knowledge of cloud and hybrid environments for media workflows.
• Familiarity with ITIL, incident management, CMDBs, and ServiceNow.
• Ability to manage multiple operational priorities in live environments.
• Strong communication translating technical issues to non-technical teams.
• Analytical, methodical problem solving across systems and workflows.

Responsabilidades

• Monitor and operate FAST distribution and 24/7 streaming workflows to ensure feeds are available and delivered as scheduled.
• Troubleshoot incidents from detection to resolution across station, cloud, streaming, distribution, and partner environments.
• Onboard feeds, test/validate feeds, coordinate configuration changes with partners and vendors.
• Implement and maintain monitoring, alerting, and tools to reduce MTTR and MTTD.
• Collaborate with engineering, digital, streaming, and infrastructure teams to enhance reliability and scalability.
• Document end-to-end workflows and maintain knowledge base articles for escalation and self-service.
• Maintain inventories in CMDB/ServiceNow and support reporting and lifecycle management.
• Analyze incidents and trends to identify improvements in processes, tooling, or architecture.
• Support special projects, major events, and new technology initiatives.

Conocimientos

Cuez

AWS Media Services

MediaConnect

MediaLive

ServiceNow

ITIL practices

CMDB

Communication

Analytical thinking

Educación

College degree or equivalent

Herramientas

Cuez

AWS Elemental MediaConnect

AWS Elemental MediaLive

ServiceNow

Descripción del empleo

About TEGNA

TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than100 million people monthly across the web, mobile apps, streaming, and linear television. Together, we are building a sustainable future for local news.

About TEGNA

TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than100 million people monthly across the web, mobile apps, streaming, and linear television. Together, we are building a sustainable future for local news.
FAST Workflow Analyst is responsible for supporting the day-to-day operation, monitoring, troubleshooting, and distribution of live and linear content feeds for TEGNA to Free Ad-Supported Television (FAST) platforms and other streaming partners. This role serves as a key point of contact between internal streaming and technology teams, local stations, FAST partners, vendors, and development teams to ensure feeds are available, reliable, correctly configured, and delivered according to established distribution requirements.

Responsibilities

• Monitor and operate FAST distribution and 24/7 streaming workflows to ensure feeds remain available, content plays as scheduled, and streams are delivered reliably to FAST partners and digital platforms. Monitor stream health, content continuity, audio/video quality, slates, interruptions, and other issues that may impact the viewer experience. – 25%
• Troubleshoot, triage, and manage streaming and FAST distribution incidents from initial detection through resolution. Investigate issues across station, cloud, streaming, distribution, and partner environments; determine scope and impact; coordinate escalation; communicate status; and ensure incidents are resolved within established service expectations. – 25%
• Support FAST distribution operations and partner relationships, including onboarding new feeds, testing and validating feeds, coordinating configuration changes, troubleshooting partner delivery issues, supporting feed migrations, and working directly with FAST partners and vendors to resolve service‑impacting issues. – 15%
• Implement and maintain monitoring, alerting, and operational tools across streaming and FAST distribution platforms to proactively identify failures and performance issues. Analyze monitoring data and recurring alerts to improve detection, reduce mean time to detect (MTTD), and reduce mean time to restore (MTTR). – 10%
• Partner with station engineering, digital, streaming, application, and infrastructure teams to support end‑to‑end workflows from content origination through streaming and FAST distribution. Assist with capacity planning, workflow changes, platform migrations, technology implementations, and projects that improve reliability and scalability. – 10%
• Document end‑to‑end streaming and FAST distribution workflows, including feed configurations, partner requirements, troubleshooting procedures, escalation paths, and operational runbooks. Maintain knowledge base articles and enable effective Service Desk escalation and self‑service where appropriate. – 5%
• Maintain accurate inventories and operational information for streaming feeds, FAST channels, applications, services, integrations, configurations, and versions within the ServiceNow CMDB or other designated systems to support reporting, lifecycle management, troubleshooting, and incident response. – 5%
• Analyze incidents, operational trends, and partner feedback to identify recurring issues and opportunities for process, workflow, tooling, automation, or architecture improvements that increase reliability and improve the viewer and partner experience.
• Support special projects, major events, new technology implementations, and evolving streaming initiatives as assigned. Participate in testing and validation of new workflows and constructively challenge existing processes to improve reliability, efficiency, and scalability. – 2%
  

Requirements

• College degree, relevant certifications, or equivalent practical experience in broadcast, media technology, or IT operations.
• Hands‑on experience supporting broadcast, newsroom, and streaming technologies, such as Cuez, AWS media services, including AWS Elemental MediaConnect and MediaLive.
• Working knowledge of cloud and hybrid environments supporting media workflows (e.g., cloud-based contribution, streaming, monitoring, or playout).
• Strong understanding of IT service management concepts and tooling, including ITIL practices, incident/problem management, knowledge management, CMDBs, and ServiceNow.
• Proven ability to manage multiple operational priorities simultaneously, particularly in live production or time-sensitive environments.
• Clear communicator who can translate technical issues into business and operational impact for engineers, newsroom staff, digital teams, vendors, and leadership.
• Analytical, methodical problem solver with the ability to diagnose complex issues across systems, networks, applications, and workflows.
  

Benefits

TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families. TEGNA offers two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas, as well as access to dental and eye care coverage; fertility, surrogacy and adoption assistance; disability and life insurance.

Our 401(k) program offers full, part-time and temporary employees the opportunity to contribute 1% - 80% of their pay on a pre-tax basis to TEGNA’s 401(k). Contributions made up to the first 4% of pay are eligible for a 100% match from the company and are 100% vested from day one.

Regardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor’s appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health.

TEGNA offers a generous Paid Time Off (PTO) benefit as well as nine paid holidays per year.

• Some jobs are covered by a collective bargaining agreement and thus some or all of the benefits described herein may not apply. For example, some newsroom bargaining unit employees receive health and retirement benefits under plans administered by the union.

EEO Statement

TEGNA Inc. is a proud equal opportunity employer. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. We value and consider applications from all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law. TEGNA will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email [e-mail]