FAST Service Specialist

Global Business Transformation Solutions, LLC (GBTS); Texas; Hybride; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Résumé du poste

Opensity Solutions is seeking a FAST Service Specialist to provide client-facing workplace support across reception, hospitality, mail, copy, and facilities tasks. This role may support multiple client sites in the Austin area and requires flexibility and strong customer service in a non-exempt, full-time position.

Responsibilities include welcoming visitors, coordinating conference rooms, handling mail, producing copies, managing general supplies, and assisting with small moves or equipment

Qualifications

• High School Diploma or GED is required.
• 1+ years of experience in a customer services field.
• Ability to multitask with attention to detail.
• Ability to resolve issues with professionalism and tact.
• Ability to lift or move 40 lbs or more.
• Must work all 8hr shifts between 7:00 am and 7:00 pm, Monday - Friday.

Responsabilités

• Reception duties including answering calls and greeting visitors professionally.
• Hospitality services: manage conference rooms, kitchens, and supplies; maintain cleanliness and inventory.

Connaissances

Customer service

Attention to detail

Professionalism

Flexibility

Formation

High School Diploma or GED

Description du poste

About Us

About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The FAST Service Specialist at Opensity Solutions is a client-facing workplace services professional responsible for delivering integrated support across mail, copy, reception, hospitality, and facilities functions. This role ensures smooth daily operations within client office environments by providing high-quality administrative and workplace support services. The position may support multiple client sites within a defined geographic market and requires flexibility, professionalism, and strong customer service skills. This role is classified as non-exempt.

Schedule

Monday-Friday (8hr shifts between 7am-7pm. Must be flexible to work everything in between. 7am-4pm, 8am-5pm, 9am-6pm, 10am-7pm)

Essential Job Responsibilities

• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspects and ensures that all rooms are clean, stocked with supplies and ready for continual use. Organizes and distributes client kitchen supplies. Maintains inventory control and order supplies as needed
• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
• Copy Services includes accurately producing copy, print, and scan projects per written instructions
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns
• Flexibility of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations.

Qualifications & Requirements

• High School Diploma or GED
• 1+ years’ work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Must be able to work all 8hr shifts between 7:00 am and 7:00 pm, Monday - Friday
• This is a full time position (40 hours per week)
• Reliable transportation to commute to client locations in and around the Austin metropolitan area

Compensation

The Compensation range for this role is 20.00 to 23.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Equal Opportunity

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Values

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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