FAST Service Specialist

Global Business Transformation Solutions, LLC (GBTS); Maryland; Hybride; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Résumé du poste

Opensity Solutions is seeking a professional and customer-service focused FAST Service Specialist to join our team at a client site in downtown Baltimore. You will handle mail, copy, reception, hospitality and facilities support across multiple Opensity client sites in a defined geographic market.

Requirements include a High School Diploma or GED, 1+ year in customer service, ability to multitask with attention to detail, and ability to lift up to 40 lbs and carry 75 lb packages.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a customer services field.
• Ability to multitask with strong attention to detail.
• Ability to resolve issues with professionalism and tact.
• Ability to lift or move 40 lbs. or greater and carry packages up to 75 lbs.

Responsabilités

• Mail services: meter, sort, and distribute mail and accountable packages per schedule.
• Copy services: produce copy, print and scan projects per instructions.
• Reception: answer calls and greet visitors professionally.
• Hospitality: coordinate client conference rooms, stock supplies, and maintain kitchens.
• Floor coordination: upkeep copy rooms and stock general supplies; deliver paper.
• Facilities: assist with small moves, cleaning, and communications with client contacts.
• Flexibility to cover varying shifts 7 am–7 pm and potential schedule changes.

Connaissances

Customer service

Multitasking

Professionalism

Communication

Formation

High School Diploma or GED

Description du poste

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

We are seeking a professional and customer service focused FAST Service Specialist to join the Opensity team working at our client's office. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. This unique and client-facing position allows the employee to support multiple Opensity client sites in a defined geographic market.

RESPONSIBILITIES

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
• Copy Services includes accurately producing copy, print and scan projects per written instructions
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns
• Flexibility of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations Ability to pay for own parking/commuting expenses into downtown Baltimore
• Shift availability 7 am to 7 pm

Job Requirements

• High School Diploma or GED
• 1+ work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Compensation

The Compensation range for this role is 19.00 to 21.00 USD. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Commitment to Inclusion

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Core Values

Respect: We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability: We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration: We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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