FAST Service Specialist

Global Business Transformation Solutions, LLC (GBTS); Ohio; Hybride; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Résumé du poste

Opensity Solutions is seeking a FAST Service Specialist to join our team and provide on-site administrative support at client offices. You will handle mail, copy, reception, hospitality and facilities tasks across multiple sites in a defined geographic market.

The role requires a high school diploma, at least one year in customer service, ability to lift 40 lbs, and willingness to work varied shifts from 7:00 am to 7:00 pm. Akron-area commuting reimbursed.

Qualifications

• High School Diploma or GED
• 1+ years’ work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Must have reliable transportation and valid DL
• Must be able to commute to support an office location in Akron, OH approx. 25 times annually (all mileage driven when commuting to Akron is reimbursed at the standard federal rate)
• Must be able to work all shifts between 7:00 am and 7:00 pm, Monday - Friday including 7:00 am - 4:00 pm, 7:30 am - 4:30 pm, 8:00 am - 5:00 pm, 8:30 am - 5:30 pm, 9:00 am - 6:00 pm, 9:30 am – 6:30 pm, and 10:00 am – 7:00 pm

Responsabilités

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
• Copy Services includes accurately producing copy, print, and scan projects per written instructions
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspects and ensures that all rooms are clean, stocked with supplies and ready for continual use. Organizes and distributes client kitchen supplies. Maintains inventory control and order supplies as needed
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns
• Flexibility of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations

Connaissances

Customer service

Multitasking

Professional communication

Problem solving

Formation

High School Diploma or GED

Description du poste

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

We are seeking a professional and customer service focused FAST Service Specialist to join the Opensity team working at our client's offices. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team. This unique and client-facing position allows the employee to support multiple Opensity client sites in a defined geographic market.

Schedule and Working Hours

Monday – Friday. Hours: Must be able to work all shifts between 7:00 am and 7:00 pm, Monday - Friday including 7:00 am - 4:00 pm, 7:30 am - 4:30 pm, 8:00 am - 5:00 pm, 8:30 am - 5:30 pm, 9:00 am - 6:00 pm, 9:30 am – 6:30 pm, and 10:00 am – 7:00 pm

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
• Copy Services includes accurately producing copy, print, and scan projects per written instructions
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspects and ensures that all rooms are clean, stocked with supplies and ready for continual use. Organizes and distributes client kitchen supplies. Maintains inventory control and order supplies as needed
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns
• Flexibility of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations

Qualifications & Requirements

• High School Diploma or GED
• 1+ years’ work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Must have reliable transportation and valid DL
• Must be able to commute to support an office location in Akron, OH approx. 25 times annually (all mileage driven when commuting to Akron is reimbursed at the standard federal rate)
• Must be able to work all shifts between 7:00 am and 7:00 pm, Monday - Friday including 7:00 am - 4:00 pm, 7:30 am - 4:30 pm, 8:00 am - 5:00 pm, 8:30 am - 5:30 pm, 9:00 am - 6:00 pm, 9:30 am – 6:30 pm, and 10:00 am – 7:00 pm

Compensation

The Compensation range for this role is up to 22.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Equality and Diversity Statement

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging the impact on our team, organization, and clients. We strive for transparency and follow through on commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that we are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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