FAST Service Specialist

Opensity solutions; Raleigh (NC); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity seeks a FAST Service Specialist to provide administrative support at client sites in a defined geographic market, primarily in Charlotte, NC. You will handle mail, copy, reception, hospitality, and facilities tasks, supporting multiple client sites as needed.

The role requires a High School Diploma or GED and 1+ year in customer services, with the flexibility to cover varied shifts. Compensation includes benefits and a potential annual bonus.

Qualifications

• 1+ year of experience in a customer service role.
• Strong interpersonal and communication skills.
• Ability to lift 40 lbs and carry 75 lb load with cart.
• Reliable, detail-oriented and able to multitask.

Responsibilities

• Manage mail services, metering, sorting, and distributing packages.
• Produce copy, print, and scan materials per written instructions.
• Greet visitors and answer calls, routing to the appropriate person.
• Coordinate conference rooms, common areas, and kitchens; keep stocked.
• Maintain inventory and order supplies; basic facilities maintenance.
• Support floor coordination and office moves as needed.
• Operate a client call center and handle customer service inquiries.

Skills

Customer service

Multitasking

Professional communication

Problem solving

Education

High School Diploma or GED

Job description

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.We are seeking a professional and customer service focused FAST Service Specialist to join the Opensity team working at our client's office. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team. This unique and client-facing position allows the employee to support multiple Opensity client sites in a defined geographic market.Location: Charlotte, North CarolinaPay: 22hrSchedule: Monday-Friday (7-4pm, 8-5pm,9-6pm) Flexibility is neededRESPONSIBILITIESMail Services includes metering, sorting, and distributing mail and accountable packages per scheduleCopy Services includes accurately producing copy, print and scan projects per written instructionsReception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional mannerHospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as neededFloor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenanceFacilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.Flexibility of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locationsCall center services including operating a customer service call station for client.Willing to drive to Cornelius, NCJob RequirementsHigh School Diploma or GED1+ work experience in a customer services fieldAbility to multitask with attention to detailAbility to resolve issues with professionalism and tactAbility to lift or move 40 lbs. or greaterAbility to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbsAbility to walk, bend, kneel, stand or sit for an extended period of timeAbility to pay for own parkingThe Compensation range for this role is $22 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is an Equal Opportunity Employer.We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.