FAST Service Specialist

Opensity solutions; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Opensity seeks a Fast Service Specialist to deliver essential mail, copy and reception tasks at client sites, with the flexibility to cover multiple locations within a defined geographic market. You will be the first point of contact, welcoming visitors, routing calls and supporting hospitality and facilities duties.

The role requires strong customer service skills, the ability to multitask, and physical stamina to lift items and move supplies as needed.

Qualifications

• High School Diploma or GED required.
• 1+ year in a customer service field preferred.
• Ability to multitask with attention to detail.
• Must resolve issues with professionalism and tact.
• Physical ability to lift/move 40 lbs and carry 75 lbs with equipment.

Responsibilities

• Provide mail services: metering, sorting, distributing mail and packages per schedule.
• Perform copy, print, scan tasks per written instructions.
• Greet visitors and answer/route phone calls professionally.
• Coordinate and maintain client conference rooms, kitchens and common areas.
• Stock supplies, manage inventory, and support basic facilities tasks.

Skills

Customer service

Multitasking

Attention to detail

Professionalism

Lifting 40 lbs

Education

High School Diploma or GED

Job description

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.We are seeking a professional and customer service focused FAST Service Specialist to join the Opensity team working at our client's office. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team. This unique and client-facing position allows the employee to support multiple Opensity client sites in a defined geographic market.RESPONSIBILITIESMail Services includes metering, sorting, and distributing mail and accountable packages per scheduleCopy Services includes accurately producing copy, print and scan projects per written instructionsReception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional mannerHospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as neededFloor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenanceFacilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.Flexibility of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locationsJob RequirementsHigh School Diploma or GED1+ work experience in a customer services fieldAbility to multitask with attention to detailAbility to resolve issues with professionalism and tactAbility to lift or move 40 lbs. or greaterAbility to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbsAbility to walk, bend, kneel, stand or sit for an extended period of timeAbility to pay for own parkingNeed to travel to Providence, RIThe Compensation range for this role is up to $22.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)#INDHPOpensity is an Equal Opportunity Employer.We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.