FAST Service Specialist

Opensity solutions; Dallas (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a FAST Service Specialist to deliver comprehensive workplace support across reception, hospitality, mail, copy, and facilities for client offices. You will ensure smooth daily operations and maintain high service standards across multiple sites within a defined market.

The role requires strong customer service skills, the ability to multitask, and reliability to cover shifts from 7:00 am to 7:00 pm, Monday through Friday.

Qualifications

• High School Diploma or GED required.
• 1+ years in a customer service role.
• Ability to lift or move 40 lbs. or greater.
• Flexibility to work all 8hr shifts 7:00 am–7:00 pm, Monday–Friday.

Responsibilities

• Reception: answer calls, route to the appropriate person, greet visitors.
• Hospitality: manage conference rooms, kitchens, and supplies; ensure cleanliness.
• Mail: meter, sort, and distribute mail and packages.
• Copy: produce copy/print/scan per instructions.
• Floor coordination and facilities: stock supplies, assist with small moves, coordinate with client contacts.

Skills

Customer service

Multitasking

Attention to detail

Communication

Professionalism

Education

High School Diploma or GED

Job description

About Us:Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.Our Mission:Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.Job DescriptionThe FAST Service Specialist at Opensity Solutions is a client-facing workplace services professional responsible for delivering integrated support across mail, copy, reception, hospitality, and facilities functions. This role ensures smooth daily operations within client office environments by providing high-quality administrative and workplace support services. The position may support multiple client sites within a defined geographic market and requires flexibility, professionalism, and strong customer service skills. This role is classified as non-exempt.Schedule: Monday-Friday (8hr shifts between 7am-7pm. Must be flexible to work everything in between. 7am-4pm, 8am-5pm, 9am-6pm, 10am-7pm)Pay: 20.00 to 23.00/hrEssential Job ResponsibilitiesReception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional mannerHospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspects and ensures that all rooms are clean, stocked with supplies and ready for continual use. Organizes and distributes client kitchen supplies. Maintains inventory control and order supplies as neededMail Services includes metering, sorting, and distributing mail and accountable packages per scheduleCopy Services includes accurately producing copy, print, and scan projects per written instructionsFloor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenanceFacilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concernsFlexibility of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations.Qualifications & RequirementsHigh School Diploma or GED1+ years’ work experience in a customer services fieldAbility to multitask with attention to detailAbility to resolve issues with professionalism and tactAbility to lift or move 40 lbs. or greaterAbility to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbsAbility to walk, bend, kneel, stand or sit for an extended period of timeMust be able to work all 8hr shifts between 7:00 am and 7:00 pm, Monday - FridayThis is a full time position (40 hours per week)Reliable transportationThe Compensation range for this role is 20.00 to 23.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.