FAST Service Specialist

Opensity solutions; Los Angeles (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a FAST Service Specialist to deliver integrated support across mail, copy, reception, hospitality, and facilities in Los Angeles. The role covers multiple client sites within Century City, Pasadena, and nearby areas, with a weekly schedule from 7am to 7pm on weekdays.

You will handle mail, copying, reception duties, conference room upkeep, and office supply management while maintaining a proactive, professional demeanor and providing excellent client service.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in customer service, hospitality, workplace services, facilities support, or administrative roles preferred.
• Basic proficiency with office equipment (printers, copiers, scanners) and familiarity with workplace service systems is preferred.

Responsibilities

• Mail services: entering, sorting, and distributing mail and accountable packages per schedule.
• Copy services: producing copy, print, and scan projects per written instructions.
• Reception: answering calls and greeting visitors in a friendly, professional manner.
• Hospitality: coordinating and maintaining conference rooms, common areas, and kitchens; stocking supplies.
• Floor coordination: stocking general supplies and maintaining copy rooms; daily maintenance.
• Facilities: may include small moves and communications with building contacts.

Skills

Customer service

Multitask

Attention to detail

Office ops knowledge

Communication

Team oriented

Reliability

Office equipment familiarity

Education

High school diploma or equivalent

Tools

Printers & copiers

Scanners

Job description

About Us:Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.Our Mission:Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.Job DescriptionThe FAST Service Specialist at Opensity Solutions is a client-facing workplace services professional responsible for delivering integrated support across mail, copy, reception, hospitality, and facilities functions. This role ensures smooth daily operations within client office environments by providing high-quality administrative and workplace support services. The position may support multiple client sites within a defined geographic market and requires flexibility, professionalism, and strong customer service skills. This role is classified as non-exempt.Location: Los Angeles, CA (Coverage in Century City, Pasadena, [Santa Barbara, Irvine] – when needed)Pay: 21.00 to 23.00 per hourSchedule: Monday-Friday (flexibility needed. Hours change depending on client you support) 7-4pm, 8-5pm, 9-6pm, 10-7pmROLES & RESPONSIBILITIES:Mail Services include entering, sorting, and distributing mail and accountable packages per scheduleCopy Services includes accurately producing copy, print, and scan projects per written instructionsReception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional mannerHospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspects and ensures that all rooms are clean, stocked with supplies and ready for continual use. Organizes and distributes client kitchen supplies. Maintains inventory control and order supplies as neededFloor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenanceFacilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concernsFlexibility of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations 7am - 7pmCoverage Areas include Century City, Pasadena, Santa BarbraKNOWLEDGE, SKILLS & ATTRIBUTES:Strong customer service mindset with a professional and client-focused demeanor.Ability to multitask and manage multiple workplace service functions simultaneously.Strong attention to detail and commitment to service accuracy and quality.Basic knowledge of office operations, mail handling, and workplace support services.Strong communication and interpersonal skills.Ability to work in a fast-paced, changing environment with shifting priorities.Ability to follow written and verbal instructions accurately.Team-oriented with a collaborative and supportive approach.Professional demeanor with strong reliability and accountability.Basic familiarity with office equipment such as printers, copiers, and mail systems.QUALIFICATIONS:Education: High school diploma or equivalent required.Experience: 1+ year of experience in customer service, hospitality, workplace services, facilities support, or administrative support roles preferred.Technical Skills: Basic proficiency with office equipment (printers, copiers, scanners) and familiarity with workplace service systems or ticketing tools is preferred.Physical Requirements:Ability to lift or move up to 40 lbs;Ability to push/pull carts up to 75 lbs;Ability to stand, walk, bend, kneel, or sit for extended periods.The Compensation range for this role is 21.00 to 23.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.