Fast-Paced Transit Dispatch Coordinator

communitytransitws; Watertown (SD); On-site; USD 19,000 - 28,000; Full time

Job summary

Community Transit of Watertown-Sisseton, Inc. is seeking a Dispatcher for the Watertown, SD office. The role reports to the Co-Executive Director and involves scheduling and coordinating vehicle and passenger trips, dispatching vehicles, and handling calls to provide information to the public and drivers.

Responsibilities include using computer software to log calls and organize driver schedules. The position requires strong computer skills, adaptability, and a commitment to excellent customer

Qualifications

• High school diploma or GED required.
• At least two years' experience with office procedures and software.
• Reliable employment history with punctuality and good attendance.
• Past dispatching experience preferred.
• Ability to learn quickly and adapt to changes.

Responsibilities

• Respond to service requests and provide information to passengers and the public.
• Log information and schedule passengers and routes for drivers.
• Dispatch drivers to locations according to schedules or needs.
• Relay information between drivers, dispatchers, and management.
• Use telephones, radios, and computer software to contact staff.
• Resolve issues with customers or management and provide courteous service.
• Present a positive public image and deliver exceptional customer service.

Skills

Computer skills

Adaptability

Decision making

Customer service

Geography knowledge

Communication skills

Team player

Training others

Education

High School diploma or GED

Office software experience

Dispatch experience preferred

Tools

MS Word

MS Excel

MS Outlook

Phone systems

Office equipment

Internet

Job description

Community Transit of Watertown-Sisseton, Inc. is seeking a Dispatcher for the Watertown, SD office. The role reports to the Co-Executive Director and involves scheduling and coordinating vehicle and passenger trips, dispatching vehicles, and handling calls to provide information to the public and drivers.

Responsibilities include using computer software to log calls and organize driver schedules. The position requires strong computer skills, adaptability, and a commitment to excellent customer