Fast-Paced Automotive Service Advisor

Ryan Automotive; Buffalo (NY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Company-paid basic life insurance

Paid vacation, sick leave, & holidays

401(k) retirement saving with employer

Preferred pricing on vehicles, parts, 

Company-provided lunch for Saturday

Lunch provided for Saturday shift

Job summary

Ryan Auto Mall in Buffalo, MN, is hiring a Quick Lane Service Advisor to greet customers, guide them through maintenance, and ensure a smooth service experience. The role is frontline, on-site, fast-paced, and requires dependable, detail-oriented individuals who communicate clearly and build trust with customers.

You will prepare work orders, prioritize workflow, present repairs and costs, process orders and payments, and follow up with customers until completion.

Qualifications

• Exceptional communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to convey technical information clearly to customers.
• Basic financial acumen for costing and billing.

Responsibilities

• Greet clients promptly and provide friendly, knowledgeable service.
• Assess customer service needs and advise on maintenance requirements.
• Prepare detailed work orders based on evaluation and diagnostics.
• Coordinate workflow between clients and service team to ensure queue management.
• Communicate technician recommendations clearly to customers.
• Offer cost estimates for repairs and routine maintenance.
• Process service orders and payments, maintaining records.
• Follow up with customers on status and notify upon completion.
• Handle concerns with empathy and propose resolutions.
• Maintain high standards of customer satisfaction and service delivery.

Skills

Customer service

Education

High school diploma or equivalent

Associate degree or vocational training in automotive service management

Tools

Service-related software systems

Job description

Ryan Auto Mall in Buffalo, MN, is hiring a Quick Lane Service Advisor to greet customers, guide them through maintenance, and ensure a smooth service experience. The role is frontline, on-site, fast-paced, and requires dependable, detail-oriented individuals who communicate clearly and build trust with customers.

You will prepare work orders, prioritize workflow, present repairs and costs, process orders and payments, and follow up with customers until completion.