Fast Lane Service Advisor — Customer Care & Efficiency

Paycom; Tulsa (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid time off

Job summary

Knight Automotive Group is seeking a Quick Lane Customer Service Representative at Bill Knight Ford in Tulsa, OK. You will greet customers, write repair orders, document concerns, and provide maintenance recommendations while coordinating with technicians to ensure smooth service flow.

Ideal candidates bring 2+ years in automotive service or customer service, strong communication, and multitasking abilities.

Qualifications

• 2+ years of experience in automotive service, advising, or customer service preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask and manage high volumes of customers efficiently.
• Professional, positive, and customer-service oriented demeanor.
• Basic understanding of vehicle maintenance and repair terminology.
• Experience with dealership management systems (Dealertrack, CDK, or similar) preferred.
• Proficient with Microsoft Office and comfortable with digital communication tools.
• Valid driver’s license and clean driving record required.

Responsibilities

• Greet Quick Lane customers promptly and courteously.
• Write repair orders and document customer concerns and requested services.
• Provide maintenance recommendations based on manufacturer schedules and multi-point inspections.
• Communicate clearly with technicians to ensure efficient workflow and repair accuracy.
• Review estimates, obtain customer approvals, and keep customers updated on service progress.
• Explain completed work and review final invoices with customers at pickup.
• Handle phone calls, appointment scheduling, and walk-in traffic for Quick Lane services.
• Maintain strong product and service knowledge to answer questions and build trust.
• Ensure the Quick Lane area remains organized, professional, and aligned with dealership standards.
• Uphold Knight Automotive Group’s Core Values — accountability, integrity, teamwork, and continuous improvement — in every customer interaction.

Skills

Customer service

Communication

Multitasking

Problem solving

Microsoft Office

Tools

Dealertrack

CDK

Dealership software

Job description

Knight Automotive Group is seeking a Quick Lane Customer Service Representative at Bill Knight Ford in Tulsa, OK. You will greet customers, write repair orders, document concerns, and provide maintenance recommendations while coordinating with technicians to ensure smooth service flow.

Ideal candidates bring 2+ years in automotive service or customer service, strong communication, and multitasking abilities.