Fast Food General Manager (Corporate Unit)

CKE Restaurants, Inc.; South Carolina; Presencial; USD 52.000 - 75.000; Jornada completa

Descripción de la vacante

CKE Restaurants, Inc. in the United States (South Carolina) seeks an experienced restaurant leader to manage operations, drive guest satisfaction, and deliver financial results.

You will hire and train staff, coach performance, and implement local marketing initiatives while ensuring health and safety standards. Candidate should have 3–5 years of management experience, strong budgeting skills, and excellent communication.

Formación

• High school diploma or equivalent required.
• 3–5 years in a management position, preferably in a restaurant.
• Strong financial/analytical aptitude for budgeting and P&L management.
• Excellent communication and organizational skills.
• Ability to work long hours and flexible schedule.
• Ability to lift 50–75 pounds and work around heat.

Responsabilidades

• Model and create a guest-first environment with positive service.
• Hire, train and coach staff to ensure guest satisfaction.
• Develop and execute the restaurant business plan including manpower and local marketing.
• Ensure labor is used effectively to meet budget and drive financial results.
• Enforce labor laws and health/safety standards.

Conocimientos

Basic computer skills

Financial/analytical aptitude

Organizational/time management

Team building

Problem solving

Verbal/written communication

Educación

High school diploma or equivalent

Descripción del empleo

Essential Functions

• Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.
• Responds positively and quickly to Guest concerns.
• Hires high quality people who demonstrate and ensure consistent Guest satisfaction.
• Ensures all employees are trained and empowered to deliver total Guest satisfaction.
• Evaluates each employee’s ability to maintain high levels of Guest satisfaction.
• Continuously improves the skills, knowledge and morale of all employees.
• Train, coach and provide regular performance feedback (positive and corrective)
• Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.
• Develops and executes the business plan (key elements include fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant.
• Utilizes labor effectively to meet budget.
• Responsible for financial results
• Executes company-wide marketing programs
• Enforces all labor laws (federal, state and local).
• Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and employees.
• Models and encourages CKE shared values.
• Is completely focused on and driven by the Guest.
• Is of high personal integrity and treats all employees with honesty, respect and dignity.
• Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.

Qualifications - External

Education

High school diploma or equivalent.

Experience

3 – 5 years in management position (preferably restaurant experience).

Hours

Able to work a standard 47 ½ - 50 hour work week; able to work flexible hours necessary to manage and operate the restaurant effectively. Able to work the days and hours as designated (scheduled) by the General Manager or District Manager.

Skills & Abilities

• Basic knowledge of computers.
• Financial/analytical aptitude including planning, budgeting, scheduling and P & L management.
• Organizational, planning and time management
• Team building skills.
• Problem solving skills.
• Good verbal and written communication skills.

Physical Abilities

• Work long hours.
• Stand for long periods of time.
• Work around heat.
• Work around others in close quarters.
• Move throughout the restaurant and observe restaurant operations and employee work performance.
• Able to lift 50 – 75 pounds comfortably.
• Work with various cleaning products.