Fashion Sales Pro — Commission & Flexible Hours

Nordstrom; Palo Alto (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and PTO

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom in Palo Alto is seeking a dynamic sales associate to provide exceptional customer experiences and help customers look and feel their best. You’ll leverage fashion expertise, build lasting relationships, and contribute to a high-energy team focused on achieving personal and department sales goals.

You will engage customers across Women's Apparel, Shoes, Men's Apparel, Kids Apparel & Shoes, Jewelry, Handbags & Accessories, and At Home, delivering personalized styling and product

Qualifications

• A genuine passion for fashion, styling, and customer experience
• A self-motivated, goal-oriented approach with a track record of hitting targets
• Strong communication and relationship-building skills with a wide range of customers
• A team-first mindset, looking for ways to help your teammates and department succeed
• Comfort with technology and digital selling tools
• The ability to prioritize and stay organized in a fast-paced, high-volume environment
• Flexibility to work varied hours based on business needs
• Physical Requirements: continuous movement, frequent use of hands, ability to lift up to 25 pounds

Responsibilities

• Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, Follow‑up.
• Build and grow a personal customer base through in-store interactions, outreach, and digital tools
• Offer honest, confident style and fit feedback that earns trust and drives loyalty
• Set and achieve personal sales goals, and stay accountable to results
• Keep the department customer-ready, including stocking, re-merchandising, price markdowns, merchandise recovery, and participate in bi-annual inventory count
• Stay current on product knowledge and trends to serve as a trusted style resource
• Show up for your team every shift, communicate openly, contribute to a positive team environment, and pitch in to help the department stay productive
• Able to commit to a flexible schedule to meet business needs, including evenings, weekends, and peak periods
• Follow Up - Build lasting relationships to drive predictable business by using the 2‑2‑2 Method (follow up 2 days, 2 weeks, and 2 months after a purchase), Nordy Club enrollment, and Personal Book

Job description

Nordstrom in Palo Alto is seeking a dynamic sales associate to provide exceptional customer experiences and help customers look and feel their best. You’ll leverage fashion expertise, build lasting relationships, and contribute to a high-energy team focused on achieving personal and department sales goals.

You will engage customers across Women's Apparel, Shoes, Men's Apparel, Kids Apparel & Shoes, Jewelry, Handbags & Accessories, and At Home, delivering personalized styling and product