Fashion Sales Advisor – Trend-Driven Customer Experience

Hmgroup; Palmdale (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Wellbeing programs

Family support programs

Retirement plan

Paid leave

Paid time off

Community day

Employee discount

Job summary

H&M in Palmdale, CA is seeking a Sales Advisor to welcome customers, share fashion knowledge, and guide purchases while maintaining a clean, organized store and supporting loyalty initiatives. You’ll contribute to a positive shopping experience through engaging conversations, product storytelling, and team collaboration.

The role emphasizes in-store operations, garment care, and adherence to store policies, with opportunities to participate in onboarding and training while growing within a busy

Responsibilities

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers
• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role and responsibilities
• As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
• You should also enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or other service-related industries

Job description

H&M in Palmdale, CA is seeking a Sales Advisor to welcome customers, share fashion knowledge, and guide purchases while maintaining a clean, organized store and supporting loyalty initiatives. You’ll contribute to a positive shopping experience through engaging conversations, product storytelling, and team collaboration.

The role emphasizes in-store operations, garment care, and adherence to store policies, with opportunities to participate in onboarding and training while growing within a busy