Fashion Sales Advisor: Customer Experience & Trends

H&M; New York (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Staff discount

HIP incentive program

Job summary

H&M in New York City is seeking a Sales Advisor to deliver outstanding customer service, guide shoppers through the store, and actively promote products. You’ll use fashion knowledge to help customers and support store operations.

This hourly role emphasizes friendly, proactive communication, and the ability to discuss trends, Hello Member loyalty, and sustainability initiatives with customers. You’ll work closely with the team to meet sales goals while maintaining store standards.

Qualifications

• As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
• You should also enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role.
• Experience working with customer service in fashion, retail or other service-related industries

Responsibilities

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience.
• Willingness to engage and have conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories and products in all areas of the store.
• Ability to effectively promote and sell our products to customers.
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Representing yourself and the H&M brand positively during all customer interactions.
• Support with commercial or operational actions to reach sales targets with store management team.
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role and responsibilities

Job description

H&M in New York City is seeking a Sales Advisor to deliver outstanding customer service, guide shoppers through the store, and actively promote products. You’ll use fashion knowledge to help customers and support store operations.

This hourly role emphasizes friendly, proactive communication, and the ability to discuss trends, Hello Member loyalty, and sustainability initiatives with customers. You’ll work closely with the team to meet sales goals while maintaining store standards.