Fashion Retail Team Lead: Customer Experience & Growth

Groupe Dynamite; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay + bonus plan

Employee discount at Garage & Dynamite

Learning & development programs

Educational support

Employee referral program

401(K) eligibility

Job summary

Groupe Dynamite is seeking a Team Lead to support store success by delivering a positive shopping experience and building lasting customer relationships. You will contribute to daily operations, inventory management, and adherence to brand standards while assisting with shipment processing and eCommerce order fulfillment.

The role requires a retail-focused mindset, passion for fashion, and the ability to work a flexible schedule including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• 1 year of experience as a team lead, preferably in a retail environment.
• 2 years of retail experience is an asset.
• Has passion for fashion.
• Customer-oriented with strong problem solving skills and decision-making abilities.
• Demonstrate exceptional interpersonal skills and the ability to build relationships.
• Able to work in a fast-paced environment with high attention to service.
• Social media skills and familiarity with mobile devices and computer use are an asset.
• Flexible schedule including evenings, weekends, and holidays as per business needs.

Responsibilities

• Promote a positive shopping experience and build long-term relationships with customers.
• Contribute to day-to-day store operations and merchandise presentation.
• Assist with inventory management, shipment processing, and store replenishment.
• Support eCommerce order fulfillment and in-store processes to optimize sales.
• Maintain brand standards and visual merchandising directives in-store.
• Collaborate with store leadership to drive sales and customer satisfaction.

Skills

Customer service

Interpersonal skills

Social media

Technology literacy

Education

High school diploma

Tools

POS systems

Inventory software

Job description

Groupe Dynamite is seeking a Team Lead to support store success by delivering a positive shopping experience and building lasting customer relationships. You will contribute to daily operations, inventory management, and adherence to brand standards while assisting with shipment processing and eCommerce order fulfillment.

The role requires a retail-focused mindset, passion for fashion, and the ability to work a flexible schedule including evenings, weekends, and holidays.