Fashion Retail Brand Associate - Customer Experience

Old Navy; Katy (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Merchandise discount

Competitive PTO

401(k) with company match

Employee stock purchase plan

Medical, dental, vision and life保险

Job summary

Old Navy in Katy, TX is seeking a FT Brand Associate to bring the brand to life through outstanding customer service and product knowledge. You will educate customers, drive loyalty, and deliver an omni‑channel shopping experience.

With strong communication and a passion for retail, you’ll collaborate with leadership to meet store goals, while supporting sales floor operations and maintaining a welcoming environment for all guests.

Qualifications

• Experience in providing excellent customer service.
• Strong communicator with customers and team.
• Willing to work a flexible schedule including holidays, evenings, weekends.

Responsibilities

• Engage with customers and educate them about products and loyalty programs.
• Deliver a best-in-class customer experience using omni‑channel approach.
• Support sales floor, fitting room, cash wrap and back of house tasks as needed.
• Maintain neat and organized work center and handle customer interactions professionally.

Skills

Customer service

Communication

Flexibility

Tools

POS system

Job description

Old Navy in Katy, TX is seeking a FT Brand Associate to bring the brand to life through outstanding customer service and product knowledge. You will educate customers, drive loyalty, and deliver an omni‑channel shopping experience.

With strong communication and a passion for retail, you’ll collaborate with leadership to meet store goals, while supporting sales floor operations and maintaining a welcoming environment for all guests.