Fashion-Forward Sales Advisor — Elevate Customer Style

H&M; Richmond (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Staff discount card

HIP incentive program

Job summary

H&M in the United States offers a Sales Advisor role focused on delivering exceptional customer service and guiding shoppers through our store to drive sales. You will use your fashion knowledge to inform customers, assist with garment care, and help maintain a clean, engaging sales floor and back of house.

You will work alongside the team to deliver an excellent customer experience. A typical day includes assisting customers, promoting loyalty programs, supporting stock and visual

Qualifications

• Provide excellent customer service and guide customers through the store.
• Engage with customers to deliver outstanding service and drive sales.
• Share fashion knowledge to inform customers about trends and products.
• Collaborate with colleagues to ensure smooth store operations and customer experience.

Responsibilities

• Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available.
• Willingness to engage with customers and have conversations to provide excellent service.
• Guide customers through fashion trends, stories and products in all areas of the store.
• Promote and sell products to customers effectively.
• Promote Hello Member loyalty app and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support with actions to reach sales targets with store management.

Skills

Customer service

Sales experience

Fashion knowledge

Teamwork

Communication

Job description

H&M in the United States offers a Sales Advisor role focused on delivering exceptional customer service and guiding shoppers through our store to drive sales. You will use your fashion knowledge to inform customers, assist with garment care, and help maintain a clean, engaging sales floor and back of house.

You will work alongside the team to deliver an excellent customer experience. A typical day includes assisting customers, promoting loyalty programs, supporting stock and visual