Fashion Advisor

Retailboss; Northern (KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Chanel in the United States seeks a Fashion Advisor who is passionate about client service and fashion. The role focuses on delivering a superior service level, driving client conversion and retention, and building brand loyalty alongside a diverse sales team.

The position requires excellence in communication, a can-do attitude, and flexibility to work late nights, weekends, and some holidays within a Chanel boutique environment.

Qualifications

• Minimum 3 years of related experience in fashion or luxury retail.
• High school diploma or equivalent.
• Ability to lift 15 lbs and perform front-of-house duties and in-store tasks.
• Flexible availability, including late nights, weekends, and some holidays.
• Excellent communication and client service skills.
• Ability to thrive in a team environment.

Responsibilities

• Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand.
• Optimize the client experience through providing clients with prompt, professional, warm, and courteous service.
• Build genuine relationships with clients through thoughtful and consistent outreach.
• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations.
• Take in repairs and maintain consistent follow up with clients regarding repairs and alterations.
• Collaborate with the boutique team and support leadership to drive client conversion and retention.
• Represent the human excellence of the Boutique Experience, taking clients on a journey into the world of Chanel.

Skills

Client service

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

The following is the full job description for the Fashion Advisor position at Chanel, as listed on their official Workday careers site.

Job Description

About the role

We are looking for a Fashion Advisor with a passion for client service and an expertise in fashion. The Fashion Advisor will play a crucial role of consistently providing a superior level of service to clients, while increasing client conversion and retention, to drive business revenue, and inspire brand loyalty. The Fashion Advisor will work alongside a diverse sales-team, and report to the Boutique's leadership.

Responsibilities

• Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand.


• Optimize the client experience through providing clients with prompt, professional, warm, and courteous service.


• Build genuine relationships with clients through thoughtful and consistent outreach.


• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations.


• Take in repairs and maintain consistent follow up with clients regarding repairs and alterations.


• Collaborate with the boutique team and support leadership to drive client conversion and retention.


• Represent the human excellence of the Boutique Experience, taking clients on a journey into the world of Chanel.

Requirements

• Minimum 3 years of related experience in fashion or luxury retail.


• Minimum High School Diploma or equivalent.


• Ability to lift 15 lbs and perform front-of-house duties and in-store tasks.


• Flexible availability, including the ability to work late nights, weekends, and some holidays.


• Excellent communication and client service skills.


• Ability to thrive in a team environment and work collaboratively.


• Passion for the House of Chanel, its history, product offerings, and commitment to social and cultural initiatives.


• Foreign language skills preferred but not required.