Farm Services Associate – Ag Banking & Customer Support

First Mid Bank & Trust; Mattoon (IL); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health, dental & vision coverage with

401(k) with employer match

Employee Stock Purchase Plan

Generous PTO, paid holidays & parental

Tuition reimbursement & bonuses

Job summary

First Mid Bank & Trust in Mattoon, IL is seeking a Farm Services Assistant to support farm operations and serve as a bank representative in local agricultural communities.

Responsibilities include resolving customer problems, processing work tickets and cash transactions, balancing daily work, using BOX for Ag Services, managing USDA signups and insurance records, tracking leases, and assisting with real estate or client needs. Training completes upon assignment.

Qualifications

• Associates degree preferred or two+ years of experience.
• Proficient in Microsoft Office and able to handle detailed information with accuracy.
• Strong interpersonal skills for professional customer interactions.

Responsibilities

• Resolve customer problems by listening and acting as an intermediary with other departments.
• Manage processing of work tickets, coupons, checks, and cash for payments and receipts.
• Balance daily work to verify accuracy and perform customer deposits and account reconciliations.
• Use BOX as Ag Services electronic data filing, storage, and workflow tool.
• Manage USDA farm program sign-up records and payments.
• Track insurance for stored grain, crop hail, and liability coverage for farm and trust properties.
• Assist farm managers with leases on farm and trust properties.
• Monitor 1099 Misc. on farm accounts during the year.
• Research and resolve various problems using bank records and related documents to meet client needs.
• Cross-sell bank products and services professionally.
• Complete required training associated with the job function.
• Perform other related duties as assigned.

Skills

Microsoft Office proficiency

Detail oriented

Interpersonal skills

Education

Associates degree or 2+ years experience

Tools

BOX Ag Services tool

Job description

First Mid Bank & Trust in Mattoon, IL is seeking a Farm Services Assistant to support farm operations and serve as a bank representative in local agricultural communities.

Responsibilities include resolving customer problems, processing work tickets and cash transactions, balancing daily work, using BOX for Ag Services, managing USDA signups and insurance records, tracking leases, and assisting with real estate or client needs. Training completes upon assignment.