Fandom Store Sales Associate: Customer Experience Pro

BoxLunch & Hot Topic; Jacksonville (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

BoxLunch & Hot Topic in Jacksonville, FL is seeking a Sales Associate to deliver an energetic, fan-focused shopping experience. You will share fandom knowledge, help with merchandising, and assist customers across the floor while maintaining a visually appealing store environment.

You will operate the register, drive add-on sales, and contribute to a welcoming in-store culture through teamwork and excellent customer service. This role supports a dynamic, fan-driven brand experience.

Qualifications

• Previous experience working in a retail environment.
• Love for music and pop culture is a plus.
• Strong customer service and selling abilities.
• Able to lift up to 50 pounds and navigate a store setup.

Responsibilities

• Provide an amazing shopping experience that will encourage customers to return.
• Cover the sales floor zone and ensure areas are visually up to standard.
• Work the register and drive add-on sales using benefits like BOPIS and curbside pickup; assist with planogram changes.
• Communicate fashion and music trends to management and HQ partners.
• Support theft prevention and store security alongside management.
• Keep stock room organized and the store tidy.
• Promote Team Spirit and collaborate with Store Leader.

Skills

Retail experience

Customer service

Communication

Team collaboration

Job description

BoxLunch & Hot Topic in Jacksonville, FL is seeking a Sales Associate to deliver an energetic, fan-focused shopping experience. You will share fandom knowledge, help with merchandising, and assist customers across the floor while maintaining a visually appealing store environment.

You will operate the register, drive add-on sales, and contribute to a welcoming in-store culture through teamwork and excellent customer service. This role supports a dynamic, fan-driven brand experience.