Fanatics Markets Relationship Executive

Fanatics Betting & Gaming; Austin (TX); Vor Ort; USD 90.000 - 110.000; Vollzeit

Zusammenfassung

Fanatics Betting & Gaming seeks a high-ownership, customer-facing role focused on acquiring, onboarding, and growing high-priority customers for Fanatics Markets. You will be the first contact and long-term relationship owner, using high-frequency outreach across text, phone, and messaging channels.

Success requires hustle, exceptional communication, and the ability to work in a fast-paced environment while coordinating with payments, support, and other teams.

Qualifikationen

• 4+ years of experience in sales, customer acquisition, hospitality, relationship management, or customer success with direct performance accountability.
• Proven ability to build relationships quickly and influence customer behavior through direct communication.
• Comfort with high-volume outbound outreach and frequent customer interaction.

Aufgaben

• Proactively source and acquire high-priority customers through direct outreach to known leads, referrals, and targeted campaigns.
• Engage in high-volume outbound communication on a daily basis and build trust quickly.
• Personally onboard new customers and educate them on market mechanics and features.
• Drive ongoing engagement, reactivate dormant customers, and deepen relationships with top users.
• Represent Fanatics Markets professionally and relay feedback to internal teams.

Kenntnisse

Outbound outreach

Relationship building

Communication

Organization

Fast-paced environments

Jobbeschreibung

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About Fanatics Markets

Locations: Miami, Dallas, Houston, Austin, San Diego, San Francisco

Fanatics Markets is a real-money prediction and trading app redefining how people engage with the events they care about. Through transparent, regulated prediction markets, users can trade on outcomes across sports, entertainment, and other real-world events.

Our mission is to build the world's most trusted prediction markets platform. To do that, we need exceptional people who can create memorable experiences and build long-term relationships with our most important customers.

Role Overview

This is a high-ownership, customer-facing role responsible for personally acquiring, onboarding, and growing high-priority customers on Fanatics Markets.

You will act as both the first point of contact and the long-term relationship owner for your customers. This role blends outbound acquisition, white-glove onboarding, and ongoing relationship management. You are the human face of Fanatics Markets for a portfolio of our most valuable users.

This is not a desk-only role. Success requires hustle, persistence, exceptional communication skills, and a willingness to proactively engage customers through high-volume, personalized outreach across text, phone, and other messaging channels.

What You’ll Do

Customer Acquisition & Growth

• Proactively source and acquire high-priority customers through direct outreach to known leads, referrals, and targeted campaigns
• Comfortable with persistent, high-frequency outreach and being evaluated on results, not activity
• Engage in high-volume outbound communication (text, phone, messaging platforms) on a daily basis
• Build trust quickly and convert interested prospects into active, engaged customers

Onboarding & Customer Advocacy

• Personally onboard new customers, ensuring they understand how Fanatics Markets works and how to get value from the platform
• Educate customers on market mechanics, event opportunities, and platform features
• Act as a dedicated resource for your customer portfolio, maintaining frequent, personalized communication - liaising with operations teams across payments, customer support, and other functions

Engagement & Retention

• Drive ongoing engagement and handle by reaching out at the right moments - before, during, and after major events
• Reactivate dormant customers and deepen relationships with existing highest-priority users
• Anticipate customer needs and proactively solve problems to deliver a premium experience

Representation & Feedback

• Represent Fanatics Markets professionally in customer conversations, events, and industry interactions
• Serve as a feedback loop between customers and internal teams, sharing insights on product gaps, friction points, and opportunities

What We’re Looking For

Required

• 4+ years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability
• Proven ability to build relationships quickly and influence customer behavior through direct communication
• Comfort with high-volume outbound outreach and frequent customer interaction
• Strong written and verbal communication skills, especially in informal, 1:1 settings
• Highly organized, reliable, and accountable - you follow through
• Ability to thrive in fast-paced, evolving environments with minimal structure

Strong Plus

• Experience in sports, trading, fintech, crypto, marketplaces, or adjacent consumer platforms
• Demonstrated interest in, or strong desire to deeply learn, prediction markets and trading dynamics
• Willingness to work flexible hours around major events when customer engagement is highest

What Success Looks Like

• Owning a growing portfolio of highly engaged, priority customers - including build your portfolio yourself with acquisition efforts
• Driving sustained customer activity through proactive outreach and relationship managementBecoming the trusted primary point of contact for your customers
• Meaningfully contributing to the growth and shape of the Fanatics Markets program and customer experience

Why This Role Matters

This role sits at the center of Fanatics Markets’ growth strategy. Early on, relationships matter as much as product. The right person in this seat will help define how we acquire, support, and retain our most important customers.

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/

Salary Range

$90,000 - $110,000 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Fanatics Betting & Gaming’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.