Fan Experience & Community Engagement Lead

Podcast Management; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive base salary

401(k) retirement plan with employer 


Generous paid time off

Team events and company-sponsored活动

Job summary

Audiochuck is seeking a Fan Engagement Coordinator in Indianapolis, IN to manage daily listener engagement across our platforms and support fan club initiatives. This full-time, in-person role focuses on timely, brand-aligned communication and coordinating cross-functional efforts to enhance the fan experience.

You'll work with a collaborative team, track feedback, and help scale engagement programs while upholding Audiochuck’s voice and advocacy aims.

Qualifications

• 1+ years of experience in customer service, community management, or fan engagement.
• Strong social media proficiency and comfort engaging across digital platforms.
• Highly organized with the ability to manage multiple tasks and deadlines.
• Strong attention to detail and follow-through.
• Passion for community building and fan experience.

Responsibilities

• Manage daily listener engagement across multiple fan platforms.
• Respond to fan inquiries in a timely, thoughtful, and brand-aligned manner.
• Monitor shared inboxes and maintain consistent communication across channels.
• Upload and maintain fan club announcements and content collections.
• Maintain the Fan Engagement department calendar.
• Support fan club initiatives, including coordination with external partners on mailers.
• Manage inbound and outbound fan mail and packages.
• Coordinate shipping logistics and maintain necessary supplies.
• Assist with merch initiatives, including shoot preparation and supply coordination.
• Support campaign logistics tied to fan engagement efforts.
• Gather and organize weekly episode feedback data.
• Track and share fan feedback and audience insights with internal teams.
• Log and track escalations and key fan engagement activities.
• Support internal processes and cross-functional projects related to fan engagement.

Skills

Customer service

Community management

Fan engagement

Social media

Organization

Attention to detail

Advocacy familiarity

Job description

Audiochuck is seeking a Fan Engagement Coordinator in Indianapolis, IN to manage daily listener engagement across our platforms and support fan club initiatives. This full-time, in-person role focuses on timely, brand-aligned communication and coordinating cross-functional efforts to enhance the fan experience.

You'll work with a collaborative team, track feedback, and help scale engagement programs while upholding Audiochuck’s voice and advocacy aims.