Fan Experience Associate

Rally House; Chicago (IL); On-site; USD 25,000 - 29,000; Part time

Job summary

Rally House in Chicago is seeking a Teammate to deliver a welcoming and engaging guest experience while completing daily tasks with care. You will contribute to sales, merchandising, and operations through teamwork, attention to detail, and initiative.

This role requires a passion for sports, the ability to stand and lift up to 50 pounds, and a willingness to grow with the Rally House brand. Candidates 16 years or older with customer-facing experience are encouraged to apply.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance.
• Actively participate in training and skill drills to build service capability.
• Contribute to a welcoming, energetic, party atmosphere.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Report operational issues, shortages, or concerns to leadership.
• Build working knowledge of store systems and daily processes.
• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery).
• Support floor moves and transitions under leadership guidance.
• Maintain clean, organized fixtures and back-of-house areas.
• Protect brand standards through attention to detail.
• Deliver a welcoming, energetic customer experience using the Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and elevate when needed.
• Represent Rally House with enthusiasm and professionalism.
• Contribute to daily sales goals through service behaviors.
• Support promotions, launches, and event execution.
• Take ownership of personal performance metrics (conversion, UPT, AT).

Skills

Customer service

Teamwork

Communication

Time management

Job description

Rally House in Chicago is seeking a Teammate to deliver a welcoming and engaging guest experience while completing daily tasks with care. You will contribute to sales, merchandising, and operations through teamwork, attention to detail, and initiative.

This role requires a passion for sports, the ability to stand and lift up to 50 pounds, and a willingness to grow with the Rally House brand. Candidates 16 years or older with customer-facing experience are encouraged to apply.