Fan Experience Associate

Rally House; Chapel Hill (NC); On-site; USD 19,000 - 21,000; Full time

Job summary

Rally House in Chapel Hill, NC is seeking a Teammate to deliver a welcoming and engaging guest experience while supporting daily tasks in sales, merchandising, and operations. You’ll contribute to a positive store environment and represent the Rally House brand with energy and professionalism.

This role emphasizes teamwork, high energy, and initiative, with responsibilities spanning service delivery, product recommendations, merchandising, and store operations to meet daily sales goals.

Qualifications

• Must be at least 16 years of age
• Previous customer-facing experience preferred

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers
• Seek feedback and apply coaching to improve performance
• Actively participate in training and skill drills to build service capability
• Contribute to a welcoming, energetic, party atmosphere
• Complete assigned tasks accurately and on time
• Follow playbooks, loss prevention and safety guidelines consistently; report operational issues, shortages, or concerns to leadership
• Build working knowledge of store systems and daily processes
• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery)
• Support floor moves and transitions under leadership guidance
• Maintain clean, organized fixtures and back-of-house areas
• Protect brand standards through attention to detail
• Deliver a welcoming, energetic customer experience using the Party model
• Engage customers, identify needs, and recommend products
• Resolve basic customer issues and elevate when needed
• Represent Rally House with enthusiasm and professionalism
• Contribute to daily sales goals through service behaviors
• Support promotions, launches, and event execution
• Take ownership of personal performance metrics (conversion, UPT, AT)
• Ability to work effectively in a fast-paced, team-oriented environment
• Clear and effective communication skills
• Enthusiastic attitude with a passion for sports and retail
• Time management skills with the ability to prioritize tasks

Job description

Rally House in Chapel Hill, NC is seeking a Teammate to deliver a welcoming and engaging guest experience while supporting daily tasks in sales, merchandising, and operations. You’ll contribute to a positive store environment and represent the Rally House brand with energy and professionalism.

This role emphasizes teamwork, high energy, and initiative, with responsibilities spanning service delivery, product recommendations, merchandising, and store operations to meet daily sales goals.