Family Triage Coordinator

Columbus House, Inc; New Haven (CT); On-site; USD 33,000 - 44,000; Full time

Job summary

Columbus House, Inc. seeks a Seasonal Family Triage Coordinator to supervise residential staff at 209 Terminal Lane, serving mothers and children facing homelessness and related challenges.

The role provides program coordination, staff training, performance evaluations, and on-call supervision through the end of the season. Qualified candidates have a bachelor’s in human services or substantial case management experience, strong organization, and proficient use of Microsoft Office.

Qualifications

• Bachelor's degree in human services or related field preferred with 2 years’ experience in human services or five years as a case manager.
• Excellent organizational and time management skills with a deadline-oriented mindset.
• Strong written and oral communication in English; professional documentation.
• Proficient in Microsoft Office and common desk-top applications.
• Valid driver’s license with good driving history.

Responsibilities

• Provide program coordination and supervision to residential staff at 209 Terminal Lane.
• Train and supervise staff to ensure continuity and quality of services.
• Enforce program rules and supervise resident chores and bi-weekly house meetings.
• Maintain charts and notes and complete required reports.
• Attend agency, program and network meetings and provide supervision.

Skills

Organizational skills

Time management

Communication

Microsoft Office

Driver's license

Education

Bachelor's degree in human services

Tools

Microsoft Office

Job description

Columbus House, Inc.

Job Posting: Seasonal Full-time FLSA Non-Exempt, Essential

Family Triage Coordinator

Seasonal: November 15, 2026 to April 15, 2027

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Purpose

Under the direction of the Manager of Case Management Services, the Family Triage Coordinator provides program coordination and supervision to residential staff located at 209 Terminal Lane, Family Triage for mothers and children. The Family triage has a capacity of 40 people (mothers and children total). Families may have struggled with substance abuse, mental illness, and homelessness. The family Triage Coordinator will provide direct Supervision and program management, training and professional development to Resident Support Specialists.

Duties and Responsibilities

• Create strength-based person-centered approaches
• Provide linkages to clients who need social, mental health, educational, vocational, recreational, transportation, spiritual and/or substance use
• Coordinate and collaborate with other agencies and social service providers
• Enforce program rules and supervise resident chores and bi-weekly house meetings
• Train and empower supervisees to be effective in the completion of tasks.
• Attend weekly and monthly agency, program and network meetings
• Maintain and update all required charting and notes as required by Columbus House, and other related duties as assigned to support the operation of Family triage.
• Enter and maintain Communication Log and any other tracking sheet created for the Family Triage.
• Hire, train, and supervise all residential program staff, providing all necessary oversight and supervision and ensuring consistency and continuity of services rendered. Coordinator should be a role model for supervisees.
• Monitor Residential Staff scheduled Relias Online Training monthly
• Provide monthly Supervision to the Family Triage Staff.
• Complete the Residential Staff’s Annual Employee Performance Evaluation.
• Provide Supervisory coverage to the Family triage Program.
• Responsible for the completion of reports as needed.
• Responsible for the provision of a safe and healthy environment for the Families and Staff at the Family Triage.
• The coordinator will be on call and provide supervision and guidance as needed.

Qualifications, Knowledge, Skills And Abilities

• Bachelor's degree in human services (Preferable) with a minimum of 2 years’ experience working in human services or related fields or five years’ experience as case manager working in human services or related fields.
• Excellent organizational and time management skills with a deadline-oriented mindset
• Strong written and oral communication skills employing the English language
• Proficient is Microsoft Office and other common desk top applications
• Able to effectively use the local network of substance abuse, mental health, and social services providers
• Familiar with criminal justice and able to engage, manage, motivate and support
• Familiar with mental health, substance abuse and dual diagnosis issues and group dynamics
• Complete knowledge base of all aspects of the delivery of person-centered case management
• Able to meet all documentation requirements
• Knowledgeable about crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, trauma informed care, and motivational interviewing
• Valid drivers’ license with a good driving history

Supervision:

Manager of Emergency Services Case Management

Salary Range:

$28 per hour

Schedule:

Monday – Friday 3:00 p.m. to 10:00 p.m. with on-call responsibility