Family Systems Navigator – Mobile Response Team (MRT)

South County Mental Health Center; Delray Beach (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Life and long-term disability coverage

Voluntary benefit options

401(k) with employer match

Job summary

South County Mental Health Center, Inc. is seeking a compassionate Family Systems Navigator to join our Mobile Response Team (MRT).

The role helps families involved with child welfare access services, coordinates care across systems, and serves as a liaison between MRT and community partners to close gaps in care. Ideal candidates hold a bachelor’s degree in a human services field and at least five years working with children’s systems, with strong knowledge of Child Welfare, School Systems, and

Qualifications

• Bachelor’s degree in a human services field.
• Minimum five years of experience working within children’s systems.
• Strong knowledge of Child Welfare, School Systems, and Juvenile Justice.
• Strong communication, collaboration, and organizational skills.
• Ability to work effectively with families, system partners, and multidisciplinary teams.

Responsibilities

• Assist families involved with child welfare in navigating the child welfare system.
• Coordinate services across multiple community systems to reduce fragmentation of care.
• Serve as a navigation resource for families and system partners.
• Work with Child Welfare to prevent placement disruptions for foster families.
• Develop and maintain collaborative relationships with system partners.
• Attend system partner meetings and provide MRT representation when needed.
• Conduct outreach to system partners to raise awareness of MRT services.
• Provide education regarding the benefits and appropriate use of Mobile Response Services.
• Support development of MOUs and Collaborative Agreements with partners.

Skills

Communication

Collaboration

Organizational skills

Family advocacy

Systems navigation

Multidisciplinary teamwork

Education

Bachelor’s degree in human services

Job description

Position Summary

South County Mental Health Center, Inc. is seeking a compassionate and collaborative Family Systems Navigator to join our Mobile Response Team (MRT). This position helps families involved with the child welfare system navigate available services, coordinates care across multiple systems, and serves as a liaison between MRT and community partners to reduce gaps in care.

About Us

South County Mental Health Center, Inc. is a private, non-profit, Joint Commission-accredited behavioral healthcare provider serving Southeast Palm Beach County. We are dedicated to delivering compassionate, high-quality mental health services to individuals and families in our community.

Minimum Qualifications

• Bachelor’s degree in a human services-related field.
• Minimum five (5) years of experience working within children’s systems.
• Strong working knowledge of Child Welfare, School Systems, and Juvenile Justice.
• Strong communication, collaboration, and organizational skills.
• Ability to work effectively with families, system partners, and multidisciplinary teams.

Preferred Qualifications:

• Experience working with Mobile Response Teams or community-based behavioral health services.
• Experience working with children, families, foster families, or youth involved in child welfare.
• Experience coordinating services across multiple community systems.
• Experience providing training, technical assistance, or coaching to staff.

Duties and Responsibilities

Family Navigation & Care Coordination

• Assist parents and families involved with child welfare in navigating the child welfare system.
• Help reduce fragmentation of care by coordinating services and connecting families with appropriate resources.
• Serve as a navigation resource for families and system partners.
• Work collaboratively with Child Welfare to assist foster parents in preventing placement disruptions.

System Partnerships & Collaboration

• Develop and maintain collaborative relationships with system partners.
• Serve as a liaison and navigation coordinator with Child Welfare, the Department of Juvenile Justice, and School Districts.
• Collaborate with local law enforcement, hospitals, Baker Act receiving facilities, civil diversion programs, and other community systems as needed.
• Attend system partner meetings where MRT representation is needed.

Outreach & Education

• Conduct outreach to system partners to increase awareness of MRT services.
• Provide education regarding the benefits and appropriate use of Mobile Response Services.
• Support the development of Memorandums of Understanding and Collaborative Agreements with community partners.
• Participate in community and system-level initiatives related to children’s behavioral health services.

Staff Support, Training & Technical Assistance

• Provide technical assistance to MRT staff regarding Child Welfare, School Systems, and Juvenile Justice.
• Attend trainings and staffing meetings with system partners.
• Share relevant information and education with MRT staff.
• Serve as a coach and resource to MRT staff regarding system needs and navigation.

Additional Duties

• Attend required trainings and meetings.
• Perform other duties and responsibilities as assigned.

Core Competencies

• Strong knowledge of Child Welfare, School Systems, and Juvenile Justice.
• Strong family advocacy and systems navigation skills.
• Excellent communication and relationship-building abilities.
• Ability to coordinate services across multiple agencies and systems.
• Strong organizational and problem-solving skills.
• Ability to provide education, coaching, and technical assistance.
• Ability to work effectively with families, community partners, and multidisciplinary teams.

Physical Demands

• Combination of office-based and community-based work.
• Frequent travel to meetings, partner agencies, trainings, and community locations.
• Ability to attend meetings and events at various locations throughout the community.

Working Conditions

• Community-based behavioral health environment.
• Frequent interaction with families, children, foster parents, schools, child welfare professionals, healthcare providers, law enforcement, and other community partners.
• Work may involve participation in meetings and activities outside of a traditional office environment.

Performance Standards

• Effectiveness in helping families navigate child welfare and related systems.
• Quality of collaboration with system partners.
• Development and maintenance of community partnerships.
• Effectiveness of outreach, education, and technical assistance.
• Support provided to MRT staff regarding system navigation.
• Timeliness and effectiveness of communication and service coordination.

Schedule & Work Details

Full-Time Position

Schedule: Monday – Friday (hours may vary based on organizational needs)

Location: Community-based / In-person

Benefits

• Health, dental, and vision insurance
• Paid time off
• Life and long-term disability coverage
• Voluntary benefit options
• 401(k) with employer match

Additional Information

• Background check required
• Drug-free workplace
• Equal Opportunity Employer (EOE)