Family Support Worker (VDHRN045)

Virginia-Department-of-Healt; Roanoke (VA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

13 paid holidays

Health benefits

Retirement plans

Paid leave

Job summary

Virginia Department of Health in Roanoke is seeking a Family Support Worker to provide case management and counseling within the Early Intervention Program at the Roanoke City/Alleghany Health District.

The role focuses on guiding clients to resources, developing individualized service plans, and coordinating care with community partners. Excellent communication and confidentiality are essential for success in this public health position.

Qualifications

• Experience providing support resources and information to customers.
• Understanding of infant and child development and family services.
• Experience in individual counseling, relationship building, and group leadership.
• Strong verbal and written communication skills.
• Skill in interviewing clients to gather, interpret, and use data effectively.
• Proficiency in documentation, data entry, and record-keeping.
• Proficient in using computer systems and web-based case management documentation tools.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Responsibilities

• Conducts client intakes, assessments, and needs analysis.
• Develops and implements care service plans; provides mentoring and links to community resources.
• Educates and supports clients, encouraging participation in meetings and programs.
• Promotes health and safety through program compliance.
• Completes documentation accurately and timely, following policies and procedures.
• Reports crisis situations and adheres to critical incident response and reporting protocols.
• Supports outreach, recruitment, and community engagement efforts.
• Builds partnerships and links clients to health education and community resources.
• Assesses personal training needs annually and participates in relevant educational opportunities.

Skills

Counseling

Communication

Interviewing

Data entry

Documentation

Confidentiality

Resource referral

Job description

Title: Family Support Worker (VDHRN045)

State Role Title: Counselor I

Hiring Range: $41,160.00 to $51,861.00

Pay Band: 3

Agency: Virginia Department of Health

Location: ROANOKE HQ

Agency Website: www.vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

Consider joining the Virginia Department of Health as we foster healthy and resilient communities. This is your opportunity to serve the public in the Early Intervention Program at the Roanoke City/Alleghany Health District.
Job Description:
Provides guidance to clients with a knowledge of social and vocational case management and counseling methods to develop individualized service plans and perform assessments to determine personal, social, health and economic needs. Assists clients by independently identifying and referring them to available federal, state, local, and private resources to assist with their needs. Educates clients on clinical and other relevant procedures and coordinates client care and community resources.

Duties

Service Delivery

• Conducts client intakes, assessments, and needs analysis.
• Develops and implements care service plans; provides mentoring and links to community resources.
• Educates and supports clients, encouraging participation in meetings and programs.
• Promotes health and safety through program compliance.
• Completes documentation accurately and timely, following policies and procedures.
• Reports crisis situations and adheres to critical incident response and reporting protocols.

Outreach

• Supports outreach, recruitment, and community engagement efforts.
• Builds partnerships and links clients to health education and community resources.

Professional Development

• Assesses personal training needs annually and participates in relevant educational opportunities.
• Provides education and shadowing experiences for public health students.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. May be required by VDH to adjust work hours, location, and job duties and participate in training to meet public health business needs, including emergencies. If this position is designated as a mobile worker, this includes both working in the field and teleworking at an alternate location when not in the field or during an emergency closing. You may be required to periodically come into your assigned office to attend meetings or training.

The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 35 local health districts.

Who We Are: The Roanoke City and Alleghany Health Districts (RCAHD) are two health districts in the Commonwealth of Virginia under the Virginia Department of Health and employ approximately 140 staff. RCAHD encompasses the cities of Covington, Roanoke, and Salem and the counties of Alleghany, Botetourt, Craig, and Roanoke.

What We Do: RCAHD, which provides services from nine office locations, serves a combined population of over 278,400 people throughout both rural and urban environments and works to promote and encourage healthy behavior, protect the public against environmental hazards, prevent epidemics and the spread of disease, respond to disasters, assist communities in recovery and assure the quality and accessibility of health services for all members of the communities.

The Virginia Department of Health offers 13 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

• 13 paid holidays
• medical, dental, vision and life insurance
• retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan)
• sick, family/personal, and annual leave

VDH requires all Health-Care Personnel (HCP) to provide documentation of immunization or evidence of immunity to the following: hepatitis B, measles, mumps, rubella, and varicella; a one-time dose of tetanus, diphtheria, and pertussis (Tdap) vaccine regardless of the interval since the last dose of tetanus-diphtheria (Td) vaccine was administered (Td or Tdap boosters shall be received every 10 years); and the current year's seasonal influenza vaccination.

Minimum Qualifications

• Experience providing support resources and information to customers.
• Understanding of infant and child development and family services.
• Experience in individual counseling, relationship building, and group leadership.
• Strong verbal and written communication skills.
• Skill in interviewing clients to gather, interpret, and use data effectively.
• Proficiency in documentation, data entry, and record-keeping.
• Proficient in using computer systems and web-based case management documentation tools.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Additional Considerations

• Experience in Social Work.

Contact Information

Name: Darlene Smith

Phone: N/A

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!