Family Support Worker (VDHRN045)

Commonwealth of VA Careers; Roanoke (VA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plans

Sick leave

Annual leave

Family/personal leave

401a Cash Match

457 Deferred Compensation Plan

Job summary

Commonwealth of Virginia's Virginia Department of Health seeks a Family Support Worker (VDHRN045) at Roanoke HQ. The role delivers guidance in early intervention, assessing client needs, and developing individualized service plans with referrals to federal, state, local, and private resources.

The position involves client intakes, care plan development, and education, plus outreach and professional development.

Qualifications

• Experience providing support resources and information to customers.
• Understanding of infant and child development and family services.
• Experience in individual counseling, relationship building, and group leadership.
• Strong verbal and written communication skills.
• Skill in interviewing clients to gather, interpret, and use data effectively.
• Proficiency in documentation, data entry, and record-keeping.
• Proficient in using computer systems and web-based case management documentation tools.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Responsibilities

• Conducts client intakes, assessments, and needs analysis.
• Develops and implements care service plans; provides mentoring and links to community resources.
• Educates and supports clients, encouraging participation in meetings and programs.
• Promotes health and safety through program compliance.
• Completes documentation accurately and timely, following policies and procedures.
• Reports crisis situations and adheres to critical incident response and reporting protocols.
• Supports outreach, recruitment, and community engagement efforts.
• Builds partnerships and links clients to health education and community resources.
• Assesses personal training needs annually and participates in relevant educational opportunities.
• Provides education and shadowing experiences for public health students.

Skills

Customer support

Child development

Counseling skills

Communication skills

Interviewing clients

Documentation

Case management

Data entry

Confidentiality

Job description

Title: Family Support Worker (VDHRN045)

State Role Title: Counselor I

Hiring Range: $41,160.00 to $51,861.00

Pay Band: 3

Agency: Virginia Department of Health

Location: ROANOKE HQ

Agency Website: www.vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

Consider joining the Virginia Department of Health as we foster healthy and resilient communities. This is your opportunity to serve the public in the Early Intervention Program at the Roanoke City/Alleghany Health District.

Job Description: Provides guidance to clients with a knowledge of social and vocational case management and counseling methods to develop individualized service plans and perform assessments to determine personal, social, health and economic needs. Assists clients by independently identifying and referring them to available federal, state, local, and private resources to assist with their needs. Educates clients on clinical and other relevant procedures and coordinates client care and community resources.

Duties:

Service Delivery

• Conducts client intakes, assessments, and needs analysis.
• Develops and implements care service plans; provides mentoring and links to community resources.
• Educates and supports clients, encouraging participation in meetings and programs.
• Promotes health and safety through program compliance
• Completes documentation accurately and timely, following policies and procedures.
• Reports crisis situations and adheres to critical incident response and reporting protocols

Outreach

• Supports outreach, recruitment, and community engagement efforts.
• Builds partnerships and links clients to health education and community resources

Professional Development

• Assesses personal training needs annually and participates in relevant educational opportunities.
• Provides education and shadowing experiences for public health students.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. May be required by VDH to adjust work hours, location, and job duties and participate in training to meet public health business needs, including emergencies. If this position is designated as a mobile worker, this includes both working in the field and teleworking at an alternate location when not in the field or during an emergency closing. You may be required to periodically come into your assigned office to attend meetings or training.

The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 35 local health districts.

Who We Are: The Roanoke City and Alleghany Health Districts (RCAHD) are two health districts in the Commonwealth of Virginia under the Virginia Department of Health and employ approximately 140 staff. RCAHD encompasses the cities of Covington, Roanoke, and Salem and the counties of Alleghany, Botetourt, Craig, and Roanoke.

What We Do: RCAHD, which provides services from nine office locations, serves a combined population of over 278,400 people throughout both rural and urban environments and works to promote and encourage healthy behavior, protect the public against environmental hazards, prevent epidemics and the spread of disease, respond to disasters, assist communities in recovery and assure the quality and accessibility of health services for all members of the communities.

The Virginia Department of Health offers 13 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

VDH requires all Health-Care Personnel (HCP) to provide documentation of immunization or evidence of immunity to the following: hepatitis B, measles, mumps, rubella, and varicella; a one-time dose of tetanus, diphtheria, and pertussis (Tdap) vaccine regardless of the interval since the last dose of tetanus-diphtheria (Td) vaccine was administered (Td or Tdap boosters shall be received every 10 years); and the current year's seasonal influenza vaccination.

Minimum Qualifications

• Experience providing support resources and information to customers.
• Understanding of infant and child development and family services.
• Experience in individual counseling, relationship building, and group leadership.
• Strong verbal and written communication skills.
• Skill in interviewing clients to gather, interpret, and use data effectively.
• Proficiency in documentation, data entry, and record-keeping.
• Proficient in using computer systems and web-based case management documentation tools.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Additional Considerations

• Experience in Social Work

Contact Information

Name: Darlene Smith

Phone: N/A

Email: [e-mail]