Family Support Worker

Nurturing Growth and Compassionate care Ltd; Kent (WA); On-site; USD 29,609 - 40,377; Full time

Benefits offered by this job

Competitive salary

Supportive environment

Ongoing training

Career progression

Employee wellbeing

Collaboration with schools

Access to services

Job summary

Nurturing Growth and Compassionate care Ltd in Kent is seeking a dedicated Family Support Worker to provide practical, emotional, and advocacy support to children, young people, and families to improve wellbeing and strengthen relationships.

You will assess needs, develop tailored support plans, and collaborate with schools, healthcare professionals, social workers, and other agencies to ensure families receive appropriate support while upholding safeguarding and GDPR requirements.

Qualifications

• Excellent communication and active listening skills.
• Ability to build rapport and establish professional boundaries.
• Empathy, compassion, and a non-judgemental approach.
• Strong problem-solving and decision-making abilities.
• Ability to motivate and empower individuals and families.
• Effective organisational and time-management skills.
• Ability to work independently and as part of a multidisciplinary team.
• Strong written skills for report writing and record keeping.
• Understanding of safeguarding principles and child protection procedures.
• Ability to manage challenging situations calmly and professionally.
• Cultural awareness and sensitivity when working with diverse communities.
• Commitment to maintaining confidentiality and professional ethics.

Responsibilities

• Build positive and trusting relationships with children, young people, parents, and carers.
• Conduct assessments to identify family strengths, needs, and areas requiring support.
• Develop and implement tailored support plans to help families achieve their goals.
• Provide practical guidance on parenting, child development, behaviour management, and family relationships.
• Support families in accessing education, health, housing, financial, and community services.
• Advocate on behalf of families and help them navigate complex systems and services.
• Monitor progress, review outcomes, and adapt support plans as required.
• Maintain accurate, confidential, and up-to-date records in line with organisational policies and GDPR requirements.
• Work collaboratively with schools, healthcare professionals, social workers, and other agencies.
• Adhere to safeguarding, child protection, and health and safety policies at all times.
• Promote equality, diversity, inclusion, and anti-discriminatory practice.

Skills

Communication skills

Active listening

Empathy

Boundaries

Problem-solving

Organisational skills

Education

Health & social care qualification

Job description

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Family Support

Family Support Worker

Job Description

Family Support Worker Job Description

Role Purpose

The Family Support Worker provides practical, emotional, and advocacy support to children, young people, and families to help improve their wellbeing, strengthen family relationships, and promote positive outcomes. The role involves working directly with families, assessing needs, developing support plans, and collaborating with other professionals and agencies to ensure families receive appropriate support.

Key Responsibilities

• Build positive and trusting relationships with children, young people, parents, and carers.
• Conduct assessments to identify family strengths, needs, and areas requiring support.
• Develop and implement tailored support plans to help families achieve their goals.
• Provide practical guidance on parenting, child development, behaviour management, and family relationships.
• Support families in accessing education, health, housing, financial, and community services.
• Advocate on behalf of families and help them navigate complex systems and services.
• Monitor progress, review outcomes, and adapt support plans as required.
• Maintain accurate, confidential, and up-to-date records in line with organisational policies and GDPR requirements.
• Work collaboratively with schools, healthcare professionals, social workers, and other agencies.
• Adhere to safeguarding, child protection, and health and safety policies at all times.
• Promote equality, diversity, inclusion, and anti-discriminatory practice.

Essential Skills And Qualities

• Excellent communication and active listening skills.
• Ability to build rapport and establish professional boundaries.
• Empathy, compassion, and a non-judgemental approach.
• Strong problem-solving and decision-making abilities.
• Ability to motivate and empower individuals and families.
• Effective organisational and time-management skills.
• Ability to work independently and as part of a multidisciplinary team.
• Strong written skills for report writing and record keeping.
• Understanding of safeguarding principles and child protection procedures.
• Ability to manage challenging situations calmly and professionally.
• Cultural awareness and sensitivity when working with diverse communities.
• Commitment to maintaining confidentiality and professional ethics.

Desirable Skills And Experience

• Experience working with children, young people, and families in a support setting.
• Knowledge of family support interventions and early help services.
• Understanding of trauma-informed practice.
• Experience of multi-agency working.
• Relevant qualification in Health and Social Care, Family Support, Childcare, Youth Work, Social Work, Counselling, or a related field.
• Knowledge of local community resources and support services.

Core Values

• Respect and dignity for all individuals.
• Integrity and professionalism.
• Compassion and understanding.
• Reliability and accountability.
• A commitment to empowering families and promoting positive change.
• A child-centred and family-focused approach.

Requirements

• Circle Check icon Circle Check decorative icon Excellent communication and active listening skills
• Circle Check icon Circle Check decorative icon Ability to build rapport and establish professional boundaries
• Circle Check icon Circle Check decorative icon Empathy, compassion, and a non-judgemental approach
• Circle Check icon Circle Check decorative icon Strong problem-solving and decision-making abilities
• Circle Check icon Circle Check decorative icon Ability to motivate and empower individuals and families
• Circle Check icon Circle Check decorative icon Effective organisational and time-management skills
• Circle Check icon Circle Check decorative icon Ability to work independently and as part of a multidisciplinary team
• Circle Check icon Circle Check decorative icon Strong written skills for report writing and record keeping
• Circle Check icon Circle Check decorative icon Understanding of safeguarding principles and child protection procedures
• Circle Check icon Circle Check decorative icon Ability to manage challenging situations calmly and professionally
• Circle Check icon Circle Check decorative icon Cultural awareness and sensitivity when working with diverse communities
• Circle Check icon Circle Check decorative icon Commitment to maintaining confidentiality and professional ethics
• Circle Check icon Circle Check decorative icon Experience working with children, young people, and families in a support setting
• Circle Check icon Circle Check decorative icon Knowledge of family support interventions and early help services
• Circle Check icon Circle Check decorative icon Understanding of trauma-informed practice
• Circle Check icon Circle Check decorative icon Experience of multi-agency working
• Circle Check icon Circle Check decorative icon Relevant qualification in Health and Social Care, Family Support, Childcare, Youth Work, Social Work, Counselling, or a related field

Benefits

• Circle Check icon Circle Check decorative icon Competitive salary
• Circle Check icon Circle Check decorative icon Supportive and collaborative working environment
• Circle Check icon Circle Check decorative icon Ongoing training and professional development opportunities
• Circle Check icon Circle Check decorative icon Opportunity to make a positive impact on children, young people, and families
• Circle Check icon Circle Check decorative icon Meaningful and rewarding work promoting family wellbeing
• Circle Check icon Circle Check decorative icon Experience working alongside schools, healthcare professionals, and community services
• Circle Check icon Circle Check decorative icon Career progression opportunities within family support and social care services
• Circle Check icon Circle Check decorative icon Employee wellbeing and support programmes

Job Details

Location

Kent

Employment Type

Full-time

Salary

Competitive

Posted

30 May 2026