Family Support Worker

Children & Families of Iowa; Ankeny (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation time (80 hours)

Sick leave (up to 480 hours)

Holidays (8)

Medical, dental, vision

Life insurance

Disability coverage

401(k) with match

EAP

Referral program

Job summary

Children & Families of Iowa is seeking a Family Support Worker to help children and families navigate challenging circumstances toward stability and healing. You will provide transportation, supervise family interactions, and collaborate with parents, children, foster families, and professionals to keep families safe, supported, and connected.

The role emphasizes crisis intervention, timely case documentation, and coordination of meetings with the FCS team.

Qualifications

• High school diploma or equivalent is required.
• At least one year of experience in human services working with children and/or dependent adults.
• Preferred degrees in human services or related fields.

Responsibilities

• Provide transportation for families and children as needed.
• Facilitate and supervise family interactions.
• Provide crisis intervention and support services.
• Coordinate and schedule meetings between families and FCS team members.
• Complete accurate and timely case documentation.
• Collaborate with a team dedicated to supporting and strengthening families.

Skills

Communication skills

Crisis intervention

Documentation skills

Independent work

Education

High school diploma or equivalent

Associate degree in human services (preferred)

Bachelor’s degree in human services or related field (preferred)

Job description

Description

At Children & Families of Iowa, our mission is simple but powerful: Restore Hope. Build Futures. Change Lives. As a Family Support Worker, you’ll play a vital role in helping children and families navigate difficult circumstances and work toward stability and healing.

In this role, you’ll support families experiencing trauma or life challenges by providing guidance, transportation, and supervised family interactions. You’ll collaborate with parents, children, foster families, and other professionals who share a commitment to keeping families safe, supported, and connected.

If you’re passionate about helping others and want a career where your work truly matters, we’d love to hear from you.

WHAT YOU'LL DO

As a Family Support Worker, you will:

• Provide transportation for families and children as needed


• Facilitate and supervise family interactions


• Provide crisis intervention and support services


• Coordinate and schedule meetings between families and FCS team members


• Complete accurate and timely case documentation


• Collaborate with a team dedicated to supporting and strengthening families

Every day, your work will help families stay connected and move toward a healthier future.

WHY YOU'LL LOE WORKING HERE

We value our employees and offer a supportive environment with meaningful benefits:

• 80 hours of vacation time after just 90 days


• Up to 480 hours of accrued paid sick leave


• 8 paid holidays annually


• Comprehensive benefits package including medical, dental, and vision


• Company-provided life insurance with optional voluntary coverage


• Short-Term and Long-Term Disability coverage


• 401(k) with company match


• Employee Assistance Program (EAP)


• Employee Referral Program

Requirements

Minimum Qualifications

• High school diploma or equivalent


• At least one year of experience in human services working with children and/or dependent adults

Preferred qualifications, but not required:

• Associate degree with at least six months of relevant experience, or


• Bachelor’s degree in human services or a related field

Additional Requirements

• Ability to work independently, respond to emergencies, and meet deadlines


• Strong verbal and written communication skills


• Reliable internet access or ability to work from an office location


• Valid driver’s license


• Auto insurance with liability coverage and a safe driving record

Candidates with diverse backgrounds and multilingual abilities are strongly encouraged to apply.

Children & Families of Iowa is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law.

Learn more about our mission and programs at www.cfiowa.org.