Family Support Worker

Children & Families of Iowa; Council Bluffs (IA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

80 hours vacation after 90 days

Up to 480 hours sick leave

8 paid holidays

Job summary

Children & Families of Iowa seeks a Family Support Worker to help families in need navigate challenges and move toward stability. You will provide transportation, supervise family interactions, and support crisis intervention while coordinating with the FCS team.

The role emphasizes documentation, teamwork, and compassionate service to diverse families, with opportunities to impact long-term safety and well-being.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of experience in human services with children or dependent adults.
• Reliable internet access or ability to work from an office location.

Responsibilities

• Provide transportation for families and children as needed.
• Facilitate and supervise family interactions.
• Provide crisis intervention and support services.
• Coordinate and schedule meetings between families and FCS team members.
• Complete accurate and timely case documentation.
• Collaborate with a team dedicated to supporting and strengthening families.

Skills

Verbal communication

Written communication

Independence

Education

High school diploma or equivalent

Associate degree in related field

Bachelor’s degree in human services or related field

Job description

Description

At Children & Families of Iowa, our mission is simple but powerful: Restore Hope. Build Futures. Change Lives. As a Family Support Worker, you’ll play a vital role in helping children and families navigate difficult circumstances and work toward stability and healing.

In this role, you’ll support families experiencing trauma or life challenges by providing guidance, transportation, and supervised family interactions. You’ll collaborate with parents, children, foster families, and other professionals who share a commitment to keeping families safe, supported, and connected.

If you’re passionate about helping others and want a career where your work truly matters, we’d love to hear from you.

WHAT YOU'LL DO

As a Family Support Worker, you will:

• Provide transportation for families and children as needed
• Facilitate and supervise family interactions
• Provide crisis intervention and support services
• Coordinate and schedule meetings between families and FCS team members
• Complete accurate and timely case documentation
• Collaborate with a team dedicated to supporting and strengthening families

Every day, your work will help families stay connected and move toward a healthier future.

WHY YOU'LL LOE WORKING HERE

We value our employees and offer a supportive environment with meaningful benefits:

• 80 hours of vacation time after just 90 days
• Up to 480 hours of accrued paid sick leave
• 8 paid holidays annually
• Comprehensive benefits package including medical, dental, and vision
• Company-provided life insurance with optional voluntary coverage
• Short-Term and Long-Term Disability coverage
• 401(k) with company match
• Employee Assistance Program (EAP)
• Employee Referral Program

Requirements

Minimum Qualifications

• High school diploma or equivalent
• At least one year of experience in human services working with children and/or dependent adults

Preferred qualifications, but not required:

• Associate degree with at least six months of relevant experience, or
• Bachelor’s degree in human services or a related field

Additional Requirements

• Ability to work independently, respond to emergencies, and meet deadlines
• Strong verbal and written communication skills
• Reliable internet access or ability to work from an office location
• Valid driver’s license
• Auto insurance with liability coverage and a safe driving record

Candidates with diverse backgrounds and multilingual abilities are strongly encouraged to apply.

Children & Families of Iowa is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law.

Learn more about our mission and programs at www.cfiowa.org.