Family Support Staff - Massillon, OH

Newcomer Funeral Service Group; Massillon (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

Paquelet Funeral Home in Massillon, OH is seeking a compassionate and dependable Family Support Staff member to assist during visitations, services, and gatherings. You will welcome families, help prepare spaces, and support operations to ensure a respectful, family-ready environment.

The role emphasizes teamwork, strong communication, and a proactive, detail-oriented approach, with a requirement for a high school diploma or GED and a valid driver’s license.

Qualifications

• Compassionate, professional, and dependable team player.
• Enjoy helping people and making a positive impact.
• Strong communication and customer service skills.
• Self-motivated with attention to detail.
• High school diploma or GED preferred.
• Valid driver’s license and driving record meeting company standards.
• Ability to lift, push, pull, and assist with physical duties related to funeral service operations.

Responsibilities

• Assist funeral directors and staff during visitations, funeral services, and memorial gatherings.
• Welcome and guide families and guests throughout the funeral home.
• Help prepare chapels, visitation rooms, vehicles, and service areas.
• Drive company vehicles as needed and assist with transportation-related duties.
• Run business-related errands throughout the Massillon area, including deliveries, supply pickups, and other operational needs.
• Transport flowers, service items, personal belongings, and other materials necessary for services.
• Answer phones, assist visitors, and provide general support to funeral home operations.
• Help maintain a clean, organized, and family-ready facility and grounds.

Skills

Compassionate

Customer service

Strong communication

Dependable team player

Self-motivated

Driver’s license

Education

High school diploma or GED

Job description

Job Details: Job Location: 107-Paquelet Funeral Home - Massillon, OH 44646, Position Type: Part Time, Job Category: Funeral Home, At Paquelet, we believe every family deserves compassionate care during one of life's most important moments. We are looking for a caring, dependable, and service-minded individual to join our Massillon, OH team as a Family Support Staff member.

What You’ll Do

• Assist funeral directors and staff during visitations, funeral services, and memorial gatherings.
• Welcome and guide families and guests throughout the funeral home.
• Help prepare chapels, visitation rooms, vehicles, and service areas.
• Drive company vehicles as needed and assist with transportation-related duties.
• Run business-related errands throughout the Massillon area, including deliveries, supply pickups, and other operational needs.
• Transport flowers, service items, personal belongings, and other materials necessary for services.
• Answer phones, assist visitors, and provide general support to funeral home operations.
• Help maintain a clean, organized, and family-ready facility and grounds.

What We’re Looking For

• A compassionate, professional, and dependable team player.
• Someone who enjoys helping people and making a positive impact.
• Strong communication and customer service skills.
• Self-motivated with attention to detail.
• High school diploma or GED preferred.
• Valid driver’s license and driving record that meets company standards.
• Ability to lift, push, pull, and assist with physical duties related to funeral service operations.

Why Paquelet?

Paquelet is committed to providing families with compassionate, meaningful care when they need it most. Our Massillon team takes pride in building trusted relationships within the community and providing exceptional service to every family we serve. This is a meaningful opportunity to join a team where your work makes a difference each day.