Family Support Specialist Lead

One Hope United; Tampa (FL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Tuition assistance

Vacation days

Personal days

Medical benefits

403(b) retirement

Life Insurance

Legal Plans

Employee assistance

Job summary

One Hope United in Tampa, FL is seeking a Family Support Specialist Lead to supervise the transportation team and coordinate services for children and families in the DCF system, Foster Care, and In-Home Services.

You will drive the transport, document visits, and collaborate with caseworkers, schools, and partners to support family stability and reunifications. A strong background in childcare and supervision is required.

Qualifications

• Associate's degree in business or related field.
• Three+ years’ experience with transportation; three+ years in a childcare field; supervisory experience.
• Reliable transportation, valid driver's license and acceptable driving record; OHU insurance requirements; geographic knowledge of the area.

Responsibilities

• Drives personal vehicle to transport clients.
• Documents visitation notes in FSFN.
• Oversee daily activities of family support workers.
• Maintain transportation logs daily.
• Coordinate with supervisors and partners to schedule transport.
• Prepare and submit expense vouchers.
• Attend meetings and trainings.
• Assist with placements changes and reunifications.
• Support child visitations and supervise when needed.
• Liaise with DCF, schools and other collaterals.

Skills

Communication

Documentation

Organizational skills

Patience

Confidentiality

Team collaboration

Education

Associate degree

Tools

Microsoft Windows

MS Office

Job description

Position: Family Support Specialist Lead

Location: Tampa, FL

Job Id: 8674

# of Openings: 1

Family Support Specialist Lead

Under the assigned supervisor, the Family Support Specialist Lead provides support and supervision of the team and provides transportation services in the service area to clients, whether in or out of the DCF system, the Foster Care Program, or In-Home Services

Essential Duties and Responsibilities

• Drives personal vehicle 100% of the time.
• Documents all family visitation notes in FSFN.
• Complete monthly supervision with direct reports.
• Complete and maintain the transportation log daily.
• Oversee the day-to-day activities of the family support workers.
• Attend and participate in weekly and monthly meetings with staff and training sessions as required by the specific job or department
• Observe and submit accurate written documentation on the service provided and the functioning of individuals and families as required by specific job or department
• Provide approved transportation when requested in service plan
• Serve as a liaison with collaterals such as DCF, schools, etc.
• Submit expense vouchers, renewed driver’s license, and automobile insurance coverage on due date
• Work cooperatively with other agencies, caseworkers, transporters, family aid specialists and family support services
• Work in collaboration with Office Assistant and fellow Family Support Specialist to ensure the needs of the agency and clients are met for transportation; coordinate with his or her Supervisor, client, and caregivers to facilitate the transport
• Assist with change of placements and reunifications
• Assist with supervision of parent/child visitations when needed
• Assist with training new transporters
• Transport children to various appointments and locations; assist with Doctor appointments – Case Manager must meet the transporter at appointment
• Facilitates weekly team meetings
• Works closely with Supervisor to provide oversight of the unit
• Works with Supervisor to organize and maintain the transportation schedule
• Performs other related duties as assigned

Required Qualifications

Education: Associate's degree in business or related field

Experience: Three or more years’ experience with transportation; Three or more years in a childcare field; previous supervisory experience

Other: Reliable transportation, valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance; geographic knowledge of the area

Required Skills

1. Proficient computer skills in a Microsoft Windows environment and adaptive skills to expand software application skills as necessary
2. Ability to assess, interpret, and deliver care-related information concerning the life-span development of children and families
3. Excellent written and oral communication, with ability to document in a clear, concise manner
4. Highly organized, yet flexible and can handle multiple projects and or priorities well with the ability to manage tight deadlines
5. Positive attitude concerning all aspects of working in a challenging environment (including significant patience and respect for children and families who can become quite angry and demanding), sensitivity to cultural needs, and ability to serve as a positive member of a working team
6. Resourcefulness in researching issues, analyzing information skillfully, solving problems, and developing solutions with minimal supervision in a timely manner. Ability to exercise discretion and ensure confidentiality

We Invest in You!

Tuition assistance up to $2500 per fiscal year

Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, 1 paid Mental Health Day, and up to 5 paid Sick days annually

Medical, dental, vision, 403 (b) retirement, flexible spending accounts, health savings account, dependent care, commuter and transit

Agency-paid Life&ADD insurance up to $50K based on salary and short-term disability

Agency-paid long-term after 1 year of employment

Voluntary Supplemental Life&ADD, Critical Illness, Accident, and Hospital for Employee, Spouse, and Child(ren)

Voluntary Legal Plans

Voluntary Pet Insurance

Employee Assistance Program with 6 free counseling sessions

Career ladders, professional development, and promotion opportunities

Free LCSW and LCPC Supervision hours available in some locations

A Different Kind of Employer: One Hope United is strong and ready to grow. Are you ready to grow with us?

• 800+ talented professionals strong, serving 10,000 children and families in Illinois and Florida
• Fiscally stable, $70 Million agency-- strong since 1895
• Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in E-Verify.